PMFG Customer Service

Whirlwind Steel Buildings Inc; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

A metal building manufacturer in Houston is seeking a dedicated Customer Service Representative to engage with customers via phone and email. This role involves providing updates on orders, resolving inquiries, and managing backorders effectively. Candidates should possess a High School Diploma and have proven experience in sales or customer service, particularly within the manufacturing sector. Strong communication and problem-solving skills are essential for ensuring a seamless customer service experience. This is a full-time position offering competitive compensation and benefits including health insurance and a 401(k) plan.

Qualifications

• Proven experience in sales or customer service, preferably in manufacturing.
• Strong professional communication skills, both written and verbal.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent problem-solving skills and a customer-focused approach.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience in the metal building industry is a plus but not required.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage and communicate with customers regarding backorders.
• Investigate and resolve claims and backorders efficiently.
• Collaborate with manufacturing plants to address inquiries related to projects submitted to the production shops.
• Accurately input customer information into the CRM system based on collected data.
• Uphold and represent the company’s values, delivering on the Whirlwind brand promise in every customer interaction.

Skills

Sales experience

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Description

Company Overview

Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. This has allowed us to become creators and distributors of buildings and products that people use to live, learn, worship, work, and play.

Job Summary

We are seeking a dedicated professional Customer Service Representative for our PMFG team. The ideal candidate will be responsible for engaging with customers via phone and email to provide order updates, resolve inquiries, and ensure a seamless customer service experience while upholding the company’s brand promise.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing updates on their orders through phone and email communication.
• Manage and communicate with customers regarding backorders, offering timely updates and solutions.
• Investigate and resolve claims and backorders efficiently, ensuring a timely resolution.
• Collaborate with manufacturing plants to address inquiries related to projects submitted to the production shops.
• Accurately input customer information into the CRM system based on collected data.
• Uphold and represent the company’s values, delivering on the Whirlwind brand promise in every customer interaction.

Benefits

This is a full-time position with competitive compensation and benefits package, including health insurance, 401(k) plan, and paid time off.

Requirements

Qualifications

• High School Diploma or equivalent.
• Proven experience in sales or customer service, preferably in the manufacturing or industrial sector.
• Strong professional communication skills, both written and verbal.
• Excellent problem-solving skills and a customer-focused approach.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience in the metal building industry is a plus but not required.