PMFG Customer Service

Whirlwind Steel Buildings, Inc.; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Job summary

A leading company in the metal building industry is looking for a dedicated Customer Service Representative. The role involves engaging with customers, resolving inquiries, and ensuring a seamless service experience. Ideal candidates will possess strong communication and problem-solving skills, with a preference for those having sales or customer service experience. This full-time position offers a competitive salary and benefits including health insurance and a 401(k).

Qualifications

• Experience in sales or customer service preferred.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries and providing updates on orders.
• Manage and communicate with customers regarding backorders.
• Investigate and resolve claims and backorders efficiently.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent

Job description

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Description

Company Overview: Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader.

Job Summary: We are seeking a dedicated Customer Service Representative for our PMFG team. The candidate will engage with customers via phone and email to provide order updates, resolve inquiries, and ensure a seamless customer service experience while upholding the company’s brand promise.

Key Responsibilities

• Serve as the primary contact for customers, addressing inquiries and providing updates on orders through phone and email.
• Manage and communicate with customers regarding backorders, offering timely updates and solutions.
• Investigate and resolve claims and backorders efficiently.
• Collaborate with manufacturing plants on project inquiries.
• Input customer data accurately into the CRM system.
• Represent the company’s values and deliver on the brand promise in every interaction.

Benefits

This is a full-time position with competitive compensation, health insurance, 401(k), and paid time off.

Requirements

• High School Diploma or equivalent.
• Experience in sales or customer service, preferably in manufacturing or industrial sector.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills with a customer-focused approach.
• Ability to work in a fast-paced environment with attention to detail.
• Experience in the metal building industry is a plus but not required.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wholesale Building Materials