PM Server

Sage Hospitality Group; Rockville (MD); On-site; USD 5,000 - 6,000; Full time

Benefits offered by this job

Hotel/Restaurant Discounts available

401(k) with a company match after 60 0

Employee Assistance Plan

Job summary

Hello Betty Bethesda, anchored in the Pike & Rose community, is a 3,000-square-foot restaurant on the 3rd floor of the Canopy by Hilton in Bethesda, featuring a 40-foot Delta Deadrise boat bar and a Tea Room for private events. The boat bar offers a unique outdoor dining space and seasonal operations.

Under general supervision, servers greet guests, take orders, handle payments, and ensure a high standard of service while maintaining cleanliness and efficiency in a busy environment.

Qualifications

• Must have basic knowledge of customer service principles and restaurant operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision to read checks and instructions in dim light.
• Must coordinate multiple tasks and communicate clearly.

Responsibilities

• Greets and takes food and drink orders from guests, serving orders and accommodating requests.
• Remains attentive to guests throughout dining experience and maintains service standards.
• Performs restocking and cleaning duties as instructed.
• Memorizes menu items to answer questions and make recommendations.
• Maintains cleanliness in restaurant and service areas to meet health standards.
• Processes payments accurately and documents transactions.
• Attends pre-meal and departmental meetings to strengthen communications.
• Responds to inquiries with timely and knowledgeable information.

Skills

Customer service basics

Cash handling

Fluent English

Multitasking

Attention to detail

Education

High school education or equivalent

Job description

HELLO BETTY Bethesda is anchored in the vibrant Pike & Rose community, where we consistently craft exceptional experiences that build meaningful connections with our guests, enrich our community, and empower our people. The 3,000-square-foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel (940 Rose Avenue, Bethesda) and features 138 seats, including a 26-seat Tea Room designed for private gatherings and special experiences. The outdoor patio showcases a truly unique feature — a 40-foot Delta Deadrise boat transformed into a full-service bar. The boat bar offers 23 bar seats and approximately 50 additional patio table seats, creating a dynamic and memorable outdoor dining space. Yes — it is a real boat bar, and is open for the Season. Under general supervision, provides prompt and courteous food service to restaurant customers.

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

• Hotel Room and Restaurant Discounts upon completion of training programs
• 401(k) with a company match after 60 days of employment
• Employee Assistance Plan
• Hotel/Restaurant Discounts available for Sage and Hilton upon completion of the required training programs

USD $4.00 - USD $4.00 /Hr.