PM Server

MOLLIE ASPEN; Aspen (CO); On-site; USD 42,000 - 70,000; Full time

Job summary

MOLLIE Aspen in Aspen, CO is seeking a full-time Server to deliver an outstanding dining experience. You will place orders accurately, run food and drinks, greet guests, and support front-of-house operations with a friendly, professional demeanor.

Join a boutique hotel team that values individual contribution, teamwork, and hospitality. Start date is ASAP; knowledge of POS systems and a passion for guest service are essential for success in a fast-paced environment.

Qualifications

• Excellent guest service and problem-resolution skills.
• Understanding of Point of Sale (POS) systems.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.

Responsibilities

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.
• Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Serve alcoholic beverages only to guests over 21 years of age. Check IDs every time, without exception.
• Maintain a comprehensive knowledge of our POS’s operation.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Use heightened awareness on any allergy table, and work to code according to our allergy standards.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Maintain effective communication with all teammates.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Maintain a reasonable response time for all communication: a minimum of an answer to any correspondence before your next shift.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, and Service.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.
• Be capable of covering any server or support position when needed.
• The employee is responsible for covering shifts if they cannot report to a schedule.
• Shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem-solve no less than 8 hours prior to their scheduled time.
• Know and execute the service expectations outlined in the service manual.
• Act in a professional manner and represent MOLLIE Aspen Hotel graciously whether you are in the house, traveling, or at another local establishment.

Skills

Guest service

POS systems

Multitasking

Flexibility

Leadership

Education

High school diploma or equivalent

1+ years hospitality experience

Job description

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

MOLLIE ASPEN is a new, 68-room boutique hotel that occupies a prime location on Paepcke Park in the heart of Aspen, Colorado. Drawing inspiration from the inimitable Mollie Gibson, a beloved local figure known for her restless enthusiasm for the outdoors and ability to bring people together, the hotel pays homage to her significant contributions to Aspen's early social, artistic, and adventurous fabric.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

Petit Trois Le Valley opened its doors in 2018 in Sherman Oaks. This second, more spacious location is intended to feel like a lavish French Brasserie, including a gorgeous bar, banquet lined dining room, Chef’s counter in front of the open kitchen, and a second dining room which can be reserved for larger parties and private Events.

Position Summary

We are seeking a Server who will provide guests with a great dining experience. They must ensure that orders are placed accurately and on time while providing friendly and attentive service. Servers ensure that orders are correctly taken and delivered to guests quickly and accurately while providing the best dining experience possible. They will assist with all aspects of FOH, such as running food and drinks, clearing tables, greeting guests, etc. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellent service.

Start Date: ASAP

Employment Type: Full Time, Non-Exempt

Schedule: Varies

Category: Food & Beverage

Job Responsibilities

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.
• Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Serve alcoholic beverages only to guests over 21 years of age. Check ID’s every time, without exception. Get your manager involved if needed.
• Maintain a comprehensive knowledge of our POS’ operation.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Use heightened awareness on any allergy table, and work to code according to our allergy standards.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Maintain effective communication with all teammates.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Maintain a reasonable response time for all communication: a minimum of an answer to any correspondence before your next shift.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, and Service.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.
• Be capable of covering any server or support position when needed.
• The employee is responsible for covering shifts if they cannot report to a schedule.
• Shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem-solve no less than 8 hours prior to their scheduled time.
• Know and execute the service expectations outlined in the service manual.
• Act in a professional manner and represent MOLLIE Aspen Hotel graciously whether you are in the house, traveling, or at another local establishment.

Knowledge, Skills, and Abilities

• Excellent guest service and problem-resolution skills.
• Understanding of Point of Sale (POS) systems.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.

Collaboration and Communication

• Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.
• Maintain open lines of communication with the culinary team, management, and suppliers to address any operational or ingredient-related issues.
• Coordinate with legal, human resources and accounting staff on matters pertaining to those departments.
• Execute payroll in accordance with company pay cycles.
• Act as manager on duty as needed.

The duties of this position may change from time to time. MOLLIE Aspen reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Education and Experience

• High school diploma or equivalent
• 1+ years of work experience in hospitality
• The ability to move, lift, carry, push, pull, and place objects that weigh 25 pounds or less without aid is required. Assistance will be necessary for objects weighing over 50 pounds.

For more information, contact:

[e-mail]

970.989.9503

MOLLIE Aspen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.