PM Order Writer

RITE RUG CO; Romulus (MI); On-site; USD 36,000 - 44,000; Full time

Job summary

RITE RUG CO is looking for an Entry-level Order Writer in Romulus, Michigan. This role involves scheduling materials, coordinating with field supervisors, and ensuring customer needs are met promptly. The ideal candidate will have strong organizational and communication skills, able to manage multiple tasks effectively.

The Order Writer acts as the core link in the operations, solving issues and expediting processes to maintain high standards of customer service.

Qualifications

• Ability to manage schedules and coordinate with multiple teams.
• Experience in customer service and problem resolution.
• Strong organizational skills for handling materials and orders.

Responsibilities

• Ensure materials for upcoming jobs are ordered and delivered on time.
• Work closely with Property Managers and Maintenance supervisors.
• Monitor scheduling and expedite materials as necessary.
• Handle customer service inquiries and issues efficiently.

Skills

Scheduling

Customer service

Organization

Communication

Job description

Job Details

Level: Entry
Job Location: Detroit - Romulus, MI 48174
Salary Range: $40,000.00 - $40,000.00 Salary/year

Overview

Rite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed.

Scheduling

• Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation
• Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers
• Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes
• Advise Field Supervisor and Production Manager of schedule changes
• Schedule jobs based on customer-established systems

Writing

• Based on customer-specific processes, key and order materials in a timely manner
• Print work orders and attach appropriate diagrams, maps, etc.
• Establish with Sales all pricing, selections programs, billable services charges, etc.
• Work closely with Sales regarding specific needs and instructions; add notes to work orders and clarify with Production Manager as needed
• Maintain filing system for job files, floor plans, etc.
• Reconcile with Production Manager and Sales extra materials and labor charges
• Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager

Customer Service

• Work closely with Property Managers to schedule, expedite, and follow up on customer service
• Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations; Especially monitor complicated jobs and hot/repeat issues;
• Escalate dire service situations to Production Manager
• Answering calls/ directing to the appropriate person(s)

Role Summary

The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives.