PM Hotel Guest Service Representative

The Trade Hotel; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

The Trade Hotel Milwaukee is seeking an Evening Hotel Guest Service Representative. In this role, you will provide exceptional service to guests, ensuring a warm and welcoming experience at our hotel in downtown Milwaukee. You will handle guest interactions, reservations, and ensure the front desk area is maintained to high standards while being part of a supportive team that values professional growth and development.

Benefits

Paid Sick Time

Paid time off

Flexible schedules

Health, Dental, and Vision plans

401(k) retirement plan

Team Member Travel Perks

Qualifications

• Strong interpersonal and relationship-building skills.
• Ability to work efficiently in a fast-paced environment.
• Reliability and honesty are crucial.

Responsibilities

• Greet and interact with guests to ensure satisfaction.
• Manage reservations, check-ins and check-outs.
• Respond to guest issues with quick resolutions.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Reliability

Job description

Discover your future at The Trade Hotel Milwaukee, now hiring a Evening Hotel Guest Service Representative!

Why You’ll Love Working with Us

As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.

Our achievements include:

Hotel Opening of the Year 2023

Development Excellence Award 2024

AAA Four Diamond Hotel 2024

WRMCA Concrete Design Decorative Commercial Award 2024

About the Role

We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.

• Greets and interacts with guests in a warm, friendly, and professional manner to ensure 100% guest satisfaction
• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Maintains the front desk area clean and neat by sanitizing surfaces and office equipment
• Performs all guest accounting functions according to established property operating procedures to ensure all guest accounts are complete and accurate
• Understands and applies all required safety and security procedures to maintain a safe and secure environment for team members and guests
• Records adequate information for group blocks to be reported to the appropriate management personnel

** Starting wage for this position is $16.00 - $18.00 per hour but final wage will be based on experience**

The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members:

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

What We Are Looking For

• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

The Trade Hotel is owned and operated by NCG Hospitality, a USA Today Top Workplace Winner 2025

NCG Hospitality is an Equal Opportunity Employer.