Customer Service Representative

Mindlance; Milwaukee (WI); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a dedicated customer service representative for their high-volume call center. This role involves addressing customer and dealer inquiries, making independent decisions, and collaborating with various internal departments. The position offers remote work options with flexible shifts and emphasizes strong technical skills and communication for maintaining customer loyalty.

Qualifications

• Strong technical skills required.
• Excellent communication and collaboration abilities needed.
• Flexible shift availability from 8:00 am to 7:00 pm (Monday-Friday).

Responsibilities

• Handle incoming calls and resolve customer inquiries.
• Collaborate with internal and external stakeholders for issue resolution.
• Make independent decisions on complex customer matters.

Skills

Technical skills

Communication

Job description

This position is responsible for leading efforts to resolve customer and dealer matters, involving interaction with all levels of internal stakeholders in a professional manner.
This is a high-volume call center role, structured to support remote work with the same expectations.
Within the Customer Service Call Center, you will handle incoming calls, utilizing systems and engaging with internal and external stakeholders to address inquiries.
You will respond to a wide range of questions, make independent decisions, and collaborate with various departments to resolve both routine and complex customer issues.
This role requires strong technical skills, excellent communication, and a thorough understanding of our products and services. It is vital for maintaining customer loyalty.
Qualified applicants must be willing and able to work a flexible shift Monday-Friday from 8:00 am to 7:00 pm, as support is needed during these hours.

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate based on Minority, Gender, Disability, Religion, LGBTQI, Age, or Veteran status.”