PM Front Office Supervisor

COLUMBUS HOTEL III LLC; Worcester (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Hilton Garden Inn Worcester is seeking a PM Front Desk Supervisor to oversee the front desk during the 3pm–11pm shift. You will supervise staff, ensure smooth check-in/check-out, handle guest inquiries, and uphold service standards in a fast-paced downtown setting.

Join a collaborative team focused on hospitality, growth, and guest satisfaction. The role offers a supportive environment, opportunities for advancement, and competitive compensation for evenings and weekends.

Qualifications

• Experience in hotel front desk or customer service roles preferred.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and remain calm under pressure.

Responsibilities

• Supervise and coordinate front desk activities during the evening shift to ensure smooth operations.
• Greet and assist guests with check-in and check-out, delivering exceptional service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations, cancellations, and room assignments accurately.
• Support and mentor front desk staff, ensuring adherence to hotel policies and standards.
• Maintain accurate records of guest transactions and billing.
• Collaborate with housekeeping and maintenance to address guest needs and ensure room readiness.
• Enforce security procedures and guest/staff safety.
• Assist in training new team members and conducting shift handovers.

Skills

Leadership

Customer service

Communication

Multitasking

MS Office

Tools

Hotel management software

Job description

Description

Front Desk Supervisor - 3pm - 11pm Evening Shift

Join the welcoming team at Hilton Garden Inn Worcester, a premier 199-room hotel located in the heart of downtown Worcester, MA. We are seeking a dedicated and professional PM Front Desk Supervisor to oversee our front desk operations during the evening shift. This role offers an excellent opportunity to contribute to a positive guest experience while working in a dynamic and supportive environment.

Key Responsibilities:

• Supervise and coordinate front desk activities during the evening shift to ensure smooth and efficient operations
• Greet and assist guests with check-in and check-out procedures, providing exceptional customer service
• Handle guest inquiries, requests, and complaints promptly and professionally
• Manage reservations, cancellations, and room assignments accurately
• Support and mentor front desk staff, ensuring adherence to hotel policies and standards
• Maintain accurate records of guest transactions and billing
• Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness
• Enforce security procedures and ensure the safety of guests and staff
• Assist in training new team members and conducting shift handovers

Skills and Qualifications:

• Previous experience in hotel front desk or customer service roles preferred
• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks efficiently and remain calm under pressure
• Proficiency with hotel management software and MS Office applications
• Flexibility to work 3 p.m. to 11 p.m. shifts, including weekends and holidays
• Professional appearance and positive attitude

At Hilton Garden Inn Worcester, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions are valued. Join us and be part of a team dedicated to creating memorable experiences for our guests.