PM Front Desk Agent- Part Time

Omni Hotels and Resorts; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a prestigious luxury hotel in downtown Indianapolis, where you will be part of a dedicated team committed to delivering exceptional service. This role involves managing guest check-ins and check-outs, ensuring a smooth and welcoming experience for all visitors. You will be empowered to resolve guest inquiries and maintain the highest standards of hospitality. With a supportive work environment and a focus on employee well-being, this opportunity is perfect for those who thrive in a fast-paced setting and are passionate about service excellence. Experience the pride of being part of a historic establishment that values its associates and guests alike.

Benefits

Free Parking

Free Meals

Full Benefits

Employee Discounts

Qualifications

• Strong communication skills in English, both verbal and written.
• Ability to input information accurately into computer systems.
• Previous customer service and hotel front desk experience preferred.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Maintain confidentiality and security of guest information.
• Document guest requests and ensure satisfaction.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Attention to Detail

Problem Solving

Organizational Skills

Ability to Work Under Pressure

Education

High School Diploma

Previous Hotel Experience

Foreign Language Proficiency

Tools

Hotel Management Software

Computer Systems

Job description

Location

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

For more than 100 years, Omni Severin Hotel has stood as the longest-running luxury hotel in the heart of downtown Indianapolis. When you join the Omni Family you will receive free parking, a free lunch/dinner, an excellent starting rate of pay, full benefits and be surrounded by co-workers who are All-In for our guests and each other!

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
2. Empathetically listen to guest inquiries and provide appropriate responses
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
4. Block rooms in the computer and follow through on designated requirements
5. Pre-register designated guests and prepare key packets
6. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
7. Maintain confidentiality of all guests and hotel information
8. Employ attention to detail in order to ensure security of guest room access.
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
10. Maintain guest history files on all guests
11. Accommodate room changes expediently
12. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
13. Issue safe deposit boxes to guests and ensure security of key
14. Monitor, send and distribute guest faxes
15. Generate, print and distribute daily and weekly reports
16. Resolve discrepancies on the room status report with Housekeeping
17. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
2. Ability to accurately and efficiently input information into computer systems
3. Ability to work cohesively with co-workers both within and outside of your department
4. Ability to compute accurate mathematical calculations
5. Ability to think clearly, quickly and make concise decisions
6. Ability to prioritize, organize and follow up
7. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
8. Previous customer service experience
9. Previous hotel front desk experience is strongly preferred
10. Previous cashiering experience is preferred
11. Fluency in a foreign language is preferred
12. Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf). If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job Locations US-IN-Indianapolis

Posted Date 2 weeks ago (3/21/2025 9:31 AM)

Requisition ID 2025-121021

# of Openings 1

Category Front Office Operations