PM Front Desk Agent- Part Time

Omni Hotels & Resorts; Indianapolis (IN); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks enthusiastic individuals to join their team at a historic hotel in downtown Indianapolis. This role offers a unique opportunity to engage with guests, ensuring their experience is memorable and enjoyable. Ideal candidates will thrive in a fast-paced environment, demonstrating exceptional customer service skills and a commitment to excellence. With a supportive team and a focus on employee well-being, this position promises not just a job, but a rewarding career in the hospitality sector. If you have a passion for service and a desire to make a difference, this is the perfect opportunity for you.

Benefits

Free Parking

Free Lunch/Dinner

Full Benefits

Qualifications

• Strong communication skills required for guest interactions.
• Ability to work under pressure during busy check-in/check-out times.
• Previous customer service experience is a must.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Maintain confidentiality of all guests and hotel information.
• Document guest requests and ensure resolution for satisfaction.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Problem Solving

Organizational Skills

Ability to Work Under Pressure

Education

High School Diploma

Hospitality Training

Tools

Computer Systems

Job description

Location

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest-running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business, and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests, and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self-motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

For more than 100 years, Omni Severin Hotel has stood as the longest-running luxury hotel in the heart of downtown Indianapolis. When you join the Omni Family, you will receive free parking, a free lunch/dinner, an excellent starting rate of pay, full benefits, and be surrounded by co-workers who are All-In for our guests and each other!

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send, and distribute guest faxes.
• Generate, print, and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Previous customer service experience.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.