Plymouth Customer Service Manager (Up to $20/hr)

Tide Cleaners - Minneapolis; Minneapolis (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Tide Cleaners in Plymouth is seeking a Customer Service Leader to oversee front-of-house operations, ensuring a positive experience for every customer during drop-off and pick-up. The role focuses on building loyalty and delivering top-tier service in a fast-paced environment.

You will guide a customer service team, participate in ongoing Tide Cleaners training, and help maintain a clean, efficient store while promoting our non-toxic Green Earth cleaning process.

Qualifications

• Front-of-house customer service experience
• Natural conversationalist with genuine interest in customers
• Computer savvy and problem solving abilities

Responsibilities

• Introduce Tide Cleaners benefits to new customers
• Build customer loyalty through personalized service
• Resolve client issues in a professional, timely manner
• Maintain a clean, organized & upbeat store environment
• Manage day, night and weekend customer service staff

Skills

Customer service leadership

Communication

Computer literacy

Problem solving

Team management

Job description

We are hiring for a Customer Service Leader for our Plymouth location at 4105 Vinewood Ln (next to Target off 494 and Rockford Rd). This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts. We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners.

What exactly would I do? You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners' clientele.

Do you have what it takes? You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver.

Requirements/Responsibilities

• Introduce Tide Cleaners benefits to new customers
• Build customer loyalty through personalized service
• Resolve client issues and concerns in a professional, timely manner
• Maintain a clean, organized & upbeat store environment
• Manage your day, night and weekend customer service staff

Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company.

Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products).

Ideal customer service candidate must have:

• Passion for people and a positive attitude
• Team-oriented work ethic
• Ability to think on your feet in a fast paced environment

Essential Job Functions:

• Must be able to perform job tasks on your feet for extended period of time
• Must be able to operate a computer (typing, data entry, processing customer payments)
• Use of fine motor skills when inspecting and detailing in garments