Plumbing Technical Advisor

Frank Gay Services; Orlando (FL); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Birthday PTO

401k with company matching

Career growth opportunities

Job summary

Frank Gay Services in Orlando, FL is seeking a Plumbing Technical Advisor to support residential service technicians by providing real-time guidance via phone and video. With 8+ years of hands-on plumbing experience, you’ll mentor crews, troubleshoot complex issues, and help elevate service quality while enjoying a Monday–Friday, 8:00 AM–4:00 PM on-site schedule and comprehensive benefits.

This role features no emergency calls, stability, and opportunities to shape future technicians within a

Qualifications

• 8+ years of residential plumbing experience.
• Strong coaching and communication skills to teach technicians.
• Ability to guide complex troubleshooting over phone/video.

Responsibilities

• Provide real-time technical support to residential service technicians via phone and video calls.
• Troubleshoot and resolve complex plumbing issues by guiding technicians step-by-step.
• Serve as the subject matter expert—teaching, coaching, and helping technicians grow their skills.
• Document recurring issues and collaborate with leadership to improve training and processes.
• Ensure technicians feel supported, confident, and able to deliver high-quality service to customers.

Skills

Residential plumbing

Mentoring

Technical support

Video coaching

Tools

Video conferencing

Job description

In-Office-based | Monday–Friday, 8:00 AM – 4:00 PM

Pay Range: $25.00/hr - $30.00/hr (based on technical knowledge & experience)

Are you a seasoned plumbing professional ready to step out of the field and into a role where your knowledge becomes the go-to resource for an entire team? We’re looking for a Plumbing Technical Advisor, an expert who thrives on troubleshooting, problem-solving, and guiding technicians through challenges in real time. This is your chance to leverage 8+ years of hands‑on plumbing expertise while enjoying a set schedule, no emergency calls, and the satisfaction of being the expert others rely on.

Why You’ll Love This Role

• Use your years of field experience without the physical strain of daily service calls.
• Be the go-to problem solver, technicians count on your expertise to succeed.
• Monday through Friday schedule, no weekends or on-call.
• Opportunity to shape the next generation of plumbing professionals.
• A role built for experts who want stability, respect, and the chance to make a lasting impact.
• Health, dental, and vision coverage.
• Paid time off, Birthday PTO and Paid holidays.
• 401k with company matching
• Career growth opportunities within a respected, growing company.

What You’ll Do

• Provide real-time technical support to residential service technicians via phone and video calls.
• Troubleshoot and resolve complex plumbing issues by guiding technicians step-by-step.
• Serve as the subject matter expert—teaching, coaching, and helping technicians grow their skills.
• Document recurring issues and collaborate with leadership to improve training and processes.
• Ensure technicians feel supported, confident, and able to deliver high-quality service to customers.

What We’re Looking For

• 8+ years of residential plumbing experience, you’ve seen it all and can diagnose problems quickly.
• A true expert in all things plumbing, from installs and repairs to advanced troubleshooting.
• Strong communication skills with the ability to explain complex solutions clearly over the phone or video.
• A natural coach and mentor, patient, encouraging, and able to teach through challenges.
• Tech‑savvy enough to navigate video calls, internal systems, and documentation tools.

If plumbing is second nature to you and you’re ready to trade in your tools for an opportunity to teach, we want to hear from you.