Plumbing Technical Advisor

Frank-Gay-Services-1; Ocala (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Birthday PTO

Paid holidays

401k with company matching

Job summary

Frank-Gay-Services-1 is seeking a Plumbing Technical Advisor to support residential service technicians with real-time technical guidance via phone and video. You will troubleshoot complex plumbing issues, mentor technicians, and document recurring problems to improve training and processes.

The role emphasizes real-time coaching, leadership, and a stable Monday–Friday schedule with opportunities to shape the next generation of plumbing professionals. Health benefits and 401k are included.

Qualifications

• 8+ years of residential plumbing experience, diagnosing problems quickly.
• Strong knowledge of plumbing systems, installs, repairs, and advanced troubleshooting.
• Excellent phone/video communication to explain complex solutions clearly.

Responsibilities

• Provide real-time technical support to residential service technicians via phone and video calls.
• Troubleshoot and guide technicians through complex plumbing issues step-by-step.
• Serve as subject matter expert, coaching and mentoring technicians to grow skills.
• Document recurring issues and collaborate with leadership to improve training and processes.
• Ensure technicians feel supported and able to deliver high-quality service to customers.

Skills

Residential plumbing

Troubleshooting

Communication skills

Coaching

Job description

Overview

Plumbing Technical Advisor

Pay Range: $25.00/hr - $30.00/hr (based on technical knowledge and experience) Are you a seasoned plumbing professional ready to step out of the field and into a role where your knowledge becomes the go-to resource for an entire team? We’re looking for a Plumbing Technical Advisor, an expert who thrives on troubleshooting, problem-solving, and guiding technicians through challenges in real time. This is your chance to leverage 8+ years of hands-on plumbing expertise while enjoying a set schedule, no emergency calls, and the satisfaction of being the expert others rely on.

Why You’ll Love This Role

• Use your years of field experience without the physical strain of daily service calls.


• Be the go-to problem solver, technicians count on your expertise to succeed.


• Monday through Friday schedule, no weekends or on-call.


• Opportunity to shape the next generation of plumbing professionals.


• A role built for experts who want stability, respect, and the chance to make a lasting impact.


• Health, dental, and vision coverage.


• Paid time off, Birthday PTO and Paid holidays.

401k with company matching

Career growth opportunities within a respected, growing company.

What You’ll Do

• Provide real-time technical support to residential service technicians via phone and video calls.


• Troubleshoot and resolve complex plumbing issues by guiding technicians step-by-step.


• Serve as the subject matter expert—teaching, coaching, and helping technicians grow their skills.


• Document recurring issues and collaborate with leadership to improve training and processes.


• Ensure technicians feel supported, confident, and able to deliver high-quality service to customers.

What We’re Looking For

• 8+ years of residential plumbing experience, you’ve seen it all and can diagnose problems quickly.


• A true expert in all things plumbing, from installs and repairs to advanced troubleshooting.


• Strong communication skills with the ability to explain complex solutions clearly over the phone or video.


• A natural coach and mentor, patient, encouraging, and able to teach through challenges.


• Tech-savvy enough to navigate video calls, internal systems, and documentation tools.


• If plumbing is second nature to you and you’re ready to trade in your tools for an opportunity to teach, we want to hear from you.

Apply today and become the expert every technician calls when they need answers.