Plumbing Service Technician (Zebulon, Elon & Surrounding Areas)

SPC Mechanical Corporation; Zebulon (NC); On-site; USD 48,000 - 68,000; Full time

Job summary

SPC Mechanical Corporation seeks an on-site service technician to plan installations, investigate and resolve equipment issues, and prevent future problems through proactive service. The role requires interpreting documents, reporting findings, and communicating with customers to ensure effective service.

Responsibilities include coordinating schedules, materials, and equipment, providing on-site support, and completing detailed service tickets.

Qualifications

• Associate degree or equivalent with practical training or experience.
• Ability to read and interpret documents for service tasks.
• Write routine reports and correspondence clearly.
• Able to speak effectively before groups of customers or employees.
• Solve practical problems with limited standardization.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Apply fractions, percentages, ratios in practical service scenarios.

Responsibilities

• Review schedules with manager to maintain timely service calls.
• Coordinate material and equipment needs to maintain productivity.
• Analyze systems to identify root causes and propose repairs.
• Double-check work to prevent callbacks.
• Provide on-site technical assistance to troubleshoot equipment.
• Complete service tickets with legible, detailed info.
• Liaise between customer and company to ensure service quality.
• Respond to service calls promptly, including after hours if needed.
• Attend trainings to advance technical knowledge.
• Comply with safety rules and company procedures.

Skills

Read & interpret documents

Write routine reports

Public speaking to groups

Problem solving

Interpret instructions (written/oral)

Mathematical concepts (probability, tr

Education

Associate degree (A.A.) or equivalent

Job description

Job Summary

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Job Summary

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Responsibilities

• Review service schedules, with assistance from department manager to maintain schedules in order to ensure timely completion of service calls
• Coordinate project material and equipment needs, and deliveries in order to maintain job productivity and projected completion schedules
• Analyzes systems and reviews findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Double-checks work to prevent callbacks.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Completes and forwards service tickets, completes tickets in legible, comprehensive fashion.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Responds to service calls in timely fashion, including after hours if assigned to provide emergency services.
• Attends schools and seminars to maintain and advance technical knowledge.
• Comply with company policies and procedures, especially safety rules.

Qualifications

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with mathematical concepts such as probability of statistical inference, and fundamental of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Work Environment

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to high, precarious places, outside weather conditions and vibration.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and the risk of electrical shock. The employee is occasionally exposed to high, precarious places; outside weather conditions, including wet, humid, cold, or hot environments; and vibration.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and the risk of electrical shock. The employee is occasionally exposed to high, precarious places; outside weather conditions, including wet, humid, cold, or hot environments; and vibration.
While performing the duties of this job, the employee regularly uses hands and arms for tasks requiring handling, reaching, and coordination, and engages in a combination of standing, walking, sitting, and occasional postural movements such as bending, kneeling, crouching, or balancing. The position involves verbal communication and the ability to hear.
The employee may frequently lift, carry, or move items weighing up to 50 pounds and may occasionally lift or move heavier items up to 100 pounds, with the ability to carry items for extended periods of time as needed.