Plumbing Service Supervisor

Parker & Sons; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Company vehicle

iPad / iPhone provided

Uniforms included

Major tools and gas card

Health, Vision and Dental

401K with company match

Life Insurance

Short-Term/Long-Term Disability

6 paid holidays

Birthday PTO

Job summary

Parker & Sons is seeking a Plumbing Supervisor in Phoenix to lead daily operations, train staff, and drive team performance. You will interview and hire for plumbing roles, promote growth, and ensure exceptional customer service while maintaining safety and efficiency.

The role includes managing invoicing, inventory, and field operations, with a focus on growing revenue and service excellence in a dynamic market.

Qualifications

• Management experience with coaching, feedback, performance management.
• Staffing experience including interviewing, hiring, retention.
• Plumbing background is a must.
• Ability to lead and develop a team while focusing on safety and quality.

Responsibilities

• Develop a culture of growth and performance in the plumbing team.
• Drive department sales through drain cleaning, sewer work, and water heater services.
• Maintain operational excellence: invoicing, inventory control, safety, reporting.
• Improve technician performance and gross profit margins.
• Oversee customer concerns with timely resolutions and retention programs.

Skills

Management experience

Coaching & feedback

Staffing & interviewing

Plumbing background

Job description

Overview

Parker & Sons is currently seeking a Plumbing Supervisor to join our team who are dedicated to delivering the best customer service experience every day!

The Plumbing Supervisor’s primary responsibilities are managing daily operations and employee training and development. This position will be responsible for identifying training opportunities in cooperation with the Plumbing Leadership Team while designing and implementing training methods to achieve department objectives. Hiring is an essential function of our supervisor team that requires interviewing, and selecting future candidates for the plumbing team.

We offer:

• Market Value Compensation ($90,000 - $120,000 annual salary)
• Sign on Bonus/Relocation assistance (DOE)
• Year-round work! We stay busy.
• Company provided fully stocked vehicle, iPad, iPhone, uniforms, major tools and gas card.
• Health, Vision and Dental benefits package including a 401K with company match up to 30%, life Insurance, Short-Term and Long-Term Disability, 6 paid holidays and birthday PTO for every employee.
• A fun, work, life, balance culture.
• Advancement opportunities & continuous training for your professional development.

Responsibilities

What Will I Do?

• Develop a culture of growth and performance. Drive the plumbing department sales through increase drain cleaning and sewer replacements, increase water heater sales and higher invoice service work.
• Maintain operational excellence in all parts of the business, invoice completion/ processing, inventory control, safety awareness, reporting and paperwork flow.
• Dramatically improve technician performance. Increase average ticket, increase closing rate, increase average monthly truck revenue, increase water leads set and grow commercial sales.
• Maintain a 55% or greater gross profit margin.
• Promote lead setting for other service, specifically water conditioning leads.
• Monitor and control callbacks and warranties.
• Oversee all customer concerns with timely resolution. Demonstrate 100% customer satisfaction with all customers. Be active in customer retention programs, i.e. Parker Family Plan.
• Improve training programs for both technical and sales/ communication skills through both classroom studies and ride-a-longs.

Qualifications

Do I Have What It Takes?

• Management experience with an emphasis on effective coaching, providing feedback, performance management and fostering teamwork.
• Quality, safety, and performance Management
• Staffing experience including interviewing, hiring, and retention.
• Plumbing background (A MUST)
• Must pass a background check and drug screen and maintain a clean driving record.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.