Plumbing Service Pro - Customer-First Home Repairs

333help; Cincinnati, Northern (OH, KY); Hybrid; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Holidays

Company Vehicle

Tools Provided

iPhone

iPad

Uniforms

Company cookouts and team events

Job summary

HELP in Cincinnati is seeking an experienced Plumbing Service Technician to diagnose issues, educate homeowners, and present repair and replacement options that fit budgets.

You will deliver exceptional workmanship, deliver great customer experiences, and earn commissions on performance. Expect company vehicle, tools, iPhone, iPad, uniforms, and comprehensive benefits including medical, dental, vision, 401(k) matching, paid time off, and holidays.

Qualifications

• 2+ years of residential plumbing service experience.
• Ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Knowledge of local plumbing and mechanical codes.
• Valid driver's license with a clean driving record.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with all local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve your skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Skills

Residential plumbing

Diagnostics

Customer education

Sales opportunities

Customer service

Team collaboration

Education

Journeyman plumber license

Tools

Tablets & Mobile Apps

Job description

HELP in Cincinnati is seeking an experienced Plumbing Service Technician to diagnose issues, educate homeowners, and present repair and replacement options that fit budgets.

You will deliver exceptional workmanship, deliver great customer experiences, and earn commissions on performance. Expect company vehicle, tools, iPhone, iPad, uniforms, and comprehensive benefits including medical, dental, vision, 401(k) matching, paid time off, and holidays.