Plumbing Service Manager

BME Services; Burlington (KY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Top pay $100,000 - $120,000

Medical, Dental, and Vision benefits (

Job summary

BME Services is seeking a Plumbing Service Manager to lead our commercial and industrial plumbing service department. You will oversee technicians, dispatch, quality, and profitability, owning the P&L for the branch and driving revenue growth through quotes and preventive maintenance pull-through.

You'll collaborate with dispatch, coordinators, and field staff to balance customer satisfaction, technician development, and operational efficiency while ensuring code-compliant, safe, high-quality

Qualifications

• 10+ years of commercial/industrial plumbing experience, including at least 2 years in a lead, foreman, or supervisory role.
• Journeyman or Master Plumber license (or ability to obtain within a defined timeframe).
• Experience with field service management software (BuildOps or similar) strongly preferred.
• Strong working knowledge of commercial plumbing systems, code requirements, and safety standards.

Responsibilities

• Lead and develop plumbing technicians; conduct ride-alongs and performance evaluations.
• Own plumbing service department revenue, margin, and labor efficiency targets; manage quotes and pull-through.
• Partner with dispatch to ensure efficient scheduling and utilization of technicians.
• Maintain accurate documentation, job costing, and closeout records.

Skills

Leadership

Communication

Team management

Customer service

Education

Journeyman or Master Plumber license

Tools

BuildOps

Microsoft Excel

Job description

The Plumbing Service Manager is responsible for the day-to-day leadership of BME's commercial and industrial plumbing service department, including technician performance, dispatch coordination, quality control, and profitability. This role owns the plumbing service P&L for the branch, drives revenue growth through quote conversion and preventive maintenance pull-through, and ensures customers receive safe, code-compliant, and high-quality service. The Plumbing Service Manager works closely with dispatch, coordinators, and field technicians to balance customer satisfaction, technician development, and operational efficiency.

What BME Offers You

• Top Pay: $100,000 - $120,000
• Medical, Dental, and Vision Benefits: Begin Day 1 — no waiting period
• Paid Time Off
• Company-Paid Life Insurance Policy
• 401(k) Plan: With company match

Main Duties:

Customer & Relationship Management

• Build and maintain strong relationships with commercial and industrial plumbing customers, serving as the point of escalation for service issues.
• Conduct or oversee job-site visits and quality checks on high-value or complex plumbing work.
• Partner with account managers and National Accounts (NAC) contacts to support customer retention and satisfaction targets.

Field & Technician Development

• Hire, train, and develop plumbing technicians and apprentices; manage performance and conduct regular ride-alongs.
• Ensure technicians follow BME safety standards, plumbing code requirements, and quality workmanship expectations.
• Support technician certification and licensing progression (apprentice through master plumber, as applicable).

Operational & Revenue Performance

• Own plumbing service department revenue, margin, and labor efficiency targets; report performance against monthly and quarterly goals.
• Drive quote generation and pull-through on service and preventive maintenance work identified in the field.
• Review and approve technician-generated quotes for accuracy, pricing, and scope prior to customer presentation.
• Partner with dispatch to ensure efficient scheduling, response times, and utilization of plumbing technicians.

People Management

• Lead weekly team meetings to review safety, performance metrics, open jobs, and customer feedback.
• Manage technician scheduling, PTO, and on-call rotation for plumbing service coverage.
• Address performance issues, conduct evaluations, and support compensation and bonus programs in partnership with HR.

Administrative & Reporting

• Maintain accurate work order documentation, job costing, and closeout records in BuildOps.
• Prepare and present exception-based performance updates to the VP of Service Operations, highlighting wins, constraints, and asks.
• Ensure compliance with permitting, code inspections, and required plumbing documentation for all jobs.

Requirements:

• 10+ years of commercial/industrial plumbing experience, including at least 2 years in a lead, foreman, or supervisory role.
• Journeyman or Master Plumber license (or ability to obtain within a defined timeframe, per state requirements).
• Experience with field service management software (BuildOps or similar) strongly preferred.
• Strong working knowledge of commercial plumbing systems, code requirements, and safety standards.
• Proven ability to lead, coach, and hold technicians accountable to performance and quality standards.
• Comfortable reviewing financial and operational data (revenue, margin, pull-through, utilization) and translating it into action.
• Excellent communication skills with customers, technicians, and leadership.
• Proficiency with Microsoft Excel and field service management platforms.
• Regular travel between job sites, customer locations, and the branch office within the service territory.
• Occasional site visits to active commercial/industrial job sites requiring appropriate PPE.
• Availability to respond to escalated service issues outside of standard business hours as needed.