Plumbing Service and Sales Technician

The GOAT Plumbing Company; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission opportunities

Benefits for eligible employees

Paid time off

Ongoing technical and sales training

Growth opportunities

Team-oriented environment

Career growth opportunities

Job summary

The GOAT Plumbing Air and Electric, LLC is seeking an experienced, customer-focused Plumbing Service & Sales Technician in the Fort Myers area. You will diagnose, repair, and service residential plumbing while educating homeowners and closing sales for the right solutions.

Join a growth-focused team that values service quality, customer satisfaction, and revenue growth, with ongoing training and opportunity for career advancement.

Qualifications

• 3+ years of residential plumbing service experience preferred.
• Experience presenting service options and closing sales.
• Strong communication and problem-solving skills.

Responsibilities

• Diagnose, troubleshoot, repair, and service residential plumbing systems.
• Perform plumbing repairs, maintenance, and installations according to industry standards.
• Identify plumbing concerns and recommend appropriate repair or replacement solutions.
• Conduct thorough evaluations to ensure customer needs are properly addressed.
• Maintain a safe, clean, and professional work environment.
• Build trust with homeowners through honest recommendations and exceptional service.
• Educate customers on plumbing issues, available solutions, and long-term benefits.
• Present clear repair, replacement, and upgrade options based on customer needs.
• Prepare accurate estimates, explain pricing, and confidently close sales.
• Identify additional service opportunities when appropriate, without unnecessary upselling.
• Follow up on estimates and ensure customers feel confident in their decisions.

Skills

Plumbing service

Customer service

Sales closing

ServiceTitan

Diagnostics

Tools

ServiceTitan

Job description

At The GOAT Plumbing Air and Electric, LLC, we’re growing—and we’re looking for great people who want to grow with us.

Serving the Tampa and Fort Myers markets, our team brings more than 20 years of industry experience and a commitment to doing things the right way: taking care of our customers, supporting our team, investing in our people, and creating opportunities for those who want more than just another job.

You may have seen our trucks around town or spotted one of our ads—but what you don’t see is everything that happens behind the scenes to keep our technicians and installers moving.

People may come to The GOAT looking for a job. Our goal is for them to find a career.

At The GOAT Plumbing Air and Electric, we're looking for an experienced, customer-focused Plumbing Service & Sales Technician who takes pride in delivering exceptional service while identifying solutions that meet homeowners' needs.

We're looking for someone who combines strong technical plumbing skills with the ability to educate customers, build trust, and confidently close sales based on the services and solutions customers actually need.

This is a service-first, sales-driven opportunity where quality workmanship, customer satisfaction, and revenue generation go hand in hand.

What You'll Do

• Diagnose, troubleshoot, repair, and service residential plumbing systems.
• Perform plumbing repairs, maintenance, and installations according to industry standards.
• Identify plumbing concerns and recommend appropriate repair or replacement solutions.
• Conduct thorough evaluations to ensure customer needs are properly addressed.
• Maintain a safe, clean, and professional work environment.
• Build trust with homeowners through honest recommendations and exceptional service.
• Educate customers on plumbing issues, available solutions, and long-term benefits.
• Present clear repair, replacement, and upgrade options based on customer needs.
• Prepare accurate estimates, explain pricing, and confidently close sales.
• Identify additional service opportunities when appropriate, without unnecessary upselling.
• Follow up on estimates and ensure customers feel confident in their decisions.

Performance & Accountability

• Meet established service, revenue, and customer satisfaction goals.
• Maintain strong closing percentages through consultative, needs-based selling.
• Accurately document service calls, estimates, and completed work in ServiceTitan or company systems.
• Collaborate with dispatch, management, and installation teams.
• Participate in ongoing technical and sales training.

What We’re Looking For

• 3+ years of residential plumbing service experience preferred.
• Strong knowledge of plumbing diagnostics, repairs, maintenance, and installations.
• Experience presenting service options, providing estimates, and closing sales.
• Excellent customer service, communication, and problem-solving skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Self-motivated, dependable, and accountable for performance.
• Experience with ServiceTitan is a plus.
• Valid driver's license with an acceptable driving record.

What Success Looks Like

• High-quality plumbing service and workmanship.
• Strong customer satisfaction and positive reviews.
• Consistent service revenue and sales performance.
• Appropriate recommendations based on actual customer needs.
• Repeat business and long-term customer relationships.

Why Join The GOAT?

At The GOAT, we believe great service builds great businesses. We're committed to developing our employees, recognizing performance, and creating opportunities for long-term career growth.

What We Offer:

• Competitive pay with performance-based commission opportunities.
• Benefits for eligible employees.
• Paid time off.
• Ongoing technical and sales training.
• Supportive, team-oriented environment.
• Opportunity to grow with an expanding organization.

Equal Employment Opportunity: The GOAT Plumbing Air and Electric, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected status.