Plumbing Sales Specialist

Hoffmann Brothers; Earth City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Hoffmann Brothers is looking for a Plumbing Sales Specialist in Earth City, Missouri. The role involves operating sewer inspection equipment, diagnosing plumbing issues, and providing customers with reliable solutions. Ideal candidates have sales experience and strong customer service skills; however, training is available for motivated individuals. This position offers opportunities for career growth within a supportive team environment. Join us to make a positive impact in every home we serve!

Qualifications

• Experience in sales is required; prior In-Home Services experience is strongly desired.
• Willingness to learn plumbing solutions and regulations.
• Ability to communicate effectively with customers.

Responsibilities

• Operate sewer inspection and locating equipment.
• Assess line conditions and create customer proposals.
• Build rapport with customers and support them through the buying process.
• Communicate job status with dispatchers and maintain clean workspaces.

Skills

Strong customer service skills

Positive attitude

Sales experience

Job description

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home—our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis and now in Nashville, TN.

At Hoffmann Brothers, your career growth is important to us. Whether you are new to the trades or a seasoned professional, we offer opportunities to grow through free trade training programs and career development paths.

We're seeking a motivated Plumbing Sales Specialist in St. Louis to support our Plumbing Installation Department. In this role, you'll primarily operate sewer inspection and locating equipment, diagnose underground plumbing issues, and provide customers with long-term solutions. While experience is preferred, it is not required—we provide training for individuals with strong customer service skills, a positive attitude, and a desire to learn. This fast‑paced role is an excellent opportunity to build a long‑term career with a stable company and become an essential part of a high‑performing team.

Essential Duties and Responsibilities

• Use camera equipment to assess line conditions.
• Use line locating equipment for accurate mapping of Sanitary, Storm, and Water line systems.
• Listen to the needs of our customers, assess, and create solutions to meet their needs and wants.
• Create proposals that are accurate, complete, and easily transferred to our Fulfillment/ service teams.
• Establish customer rapport to build relationships with our customers and support them through the buying process.
• Learn and understand city requirements, permits, and regulations.
• Partner with our fulfillment/ service team, and our customer experience teams to ensure overall success.
• Be organized, motivated, flexible, and a team player.
• Communicate with customers in a clear, confident manner throughout the entire experience so that they are aware of what is going on inside their home/business.
• Adjust communications to provide the best customer experience possible.
• Create detailed job notes in the customer's account for future reference.
• Teach and learn by sharing thoughts and experiences with coworkers in meetings and one-to-one interactions.
• Try new ideas and recommend process improvements to your manager to improve efficiency and effectiveness.
• Communicate frequently with dispatchers so that they know the status of each job for scheduling purposes.
• Maintain a clean and organized workspace in customers' properties and company vehicle.
• Work safely and help ensure that coworkers also work safely.
• Technical experience is not required, but sales experience is.
• Previous In‑Home Services experience is strongly desired.
• All employees must consider safety as their primary job. General knowledge of safe working practices and federal/state OSHA requirements is required as applicable.

Physical Demands and Working Conditions

To adequately perform the duties of this job, the employee is regularly and routinely required to sit, stand, walk, kneel, squat, stoop, reach, handle controls, hear, and talk. The employee frequently is required to reach with hands and arms. The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The employee must regularly lift and/or move 50 lbs and up. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment can vary depending on the season and scope of work; employees are required to work outdoors throughout the seasons. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co‑workers, and others is required.