Plumbing Coordinator

Socket.dev; Tukwila (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) Contributions

Paid Time Off

Paid Holidays

Dental insurance

Vision insurance

Employee discount

Referral program

Advancement Opportunities

Job summary

Greenwood Heating in Tukwila is seeking a Plumbing Coordinator to support customers via email, chat and phone, ensuring accurate information and timely solutions. This full-time, hourly role offers a wage of $25–$30 per hour, with a bonus program available during the application process.

The ideal candidate has strong communication, customer service experience, and the ability to work with Outlook and Word. Plumbing coordination experience is preferred, with opportunities for advancement.

Qualifications

• High school diploma or equivalent preferred
• Customer service experience required (additional training provided)
• Plumbing Coordination experience preferred

Responsibilities

• Interact with customers via email, chat, and phone to provide support and information on products and services.
• Gather, record, and maintain customer information in our database.
• Engage with clients and team leaders to address issues beyond knowledge base.
• Stay up to date on the newest changes in the Plumbing industry to ensure clients receive most recent information.
• Performs other duties as requested by company or Team Leader.

Skills

Communication

Customer service

Attention to detail

Empathy & problem solving

Phone system navigation

Education

High school diploma

Tools

Outlook

Microsoft Word

Job description

About us

Greenwood Heating

Plumbing Coordinator

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary

Are you a customer service expert who wants to further your career for an established and growing company where you can be recognized for your dedication to the craft? Do you want to interact with customers and be part of addressing their inquiries and getting them a solution? If so, Greenwood Heating would love to hear from you!

Wage / Hours

This position is a full-time, hourly, and non-exempt position. Our general office hours are 7am-6pm, with varying shifts for this position. Wage is $25-$30 per hour (depending on experience). Bonus program is available for this position, (more details about pay during application process).

Location

This position location is out of our Tukwila office

Job Duties / Responsibilities

• Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.
• Gathers, records, and maintains customer information in our database.
• Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
• Stay up to date on the newest changes in the Plumbing industry to ensure clients receive most recent information on the products and services we offer.
• Performs other duties as requested by company or Team Leader.

Job Requirements / Skills

• Confident and professional communication skills via multi-line phone system which includes active listening.
• Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
• Attention to detail. The information gathered will be used by other members of the team, down the line in order to provide the best possible customer experience.
• Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education and Experience

• High school diploma or equivalent preferred.
• Customer service experience required (additional training will be provided), Plumbing Coordination experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

About Greenwood Heating Benefits

• Paid Training
• Paid Time Off (PTO)
• Paid Holidays
• Health Benefits (Medical, Vision, Dental)
• 401-k Contributions
• Advancement Opportunities
• Several Locations

Greenwood Heating provided the following inclusive hiring information

• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Paid time off'

'Work Location:

• One location
• Work Remotely: No

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience

• Customer service: 1 year (Required)

Work Location: In person