Plumbing Branch Manager

Len The Plumber Heating & Air; Baltimore (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager for its thriving Plumbing Division. This role demands a high-energy leader with a strong customer service focus and financial acumen to oversee operations, drive business development, and ensure exceptional service delivery. You will lead a talented team, manage P&L accountability, and develop strategic business plans to enhance revenue and profitability. Join a company that values collaboration and offers a supportive environment for professional growth. If you are passionate about leadership and making a significant impact, this opportunity is perfect for you.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 5+ years in a managerial role within the service industry.
• Strong analytical skills and ability to develop business plans.

Responsibilities

• Accountable for full P&L and driving business development.
• Recruit and develop talent to meet performance targets.

Skills

Leadership Skills

Communication Skills

Business Acumen

Analytical Skills

Customer Service Focus

Education

Bachelor's Degree in Business Administration

Job description

Branch Manager - Baltimore Plumbing Division - LEN THE PLUMBER HEATING AND AIR!

Join our busy and growing Plumbing Division in our largest, highest volume legacy Branch!

The Branch Sales Manager (Branch GM) is accountable and provides leadership to the Plumbing Division.

The position has full P&L accountability and drives Business Development, Training, and Customer Service for a multi-million-dollar residential plumbing service operation. Through the direct supervision of the Service Managers, the Branch Manager oversees the Service Technicians and Branch Operations.

We're looking for high energy, business & financial acumen, a strong customer service focus, and a desire to build and lead an established Team of quality Techs and Managers!

Essential Job Functions:

• Full P&L Accountability for the Branch Location.
• Develop and communicate a Business Plan tied to the area of responsibility; motivate and fully mobilize the organization to achieve the Business Plan.
• Increase revenue level and gross profit goals through Business Development; i.e. geographical expansion; new lines of service, etc.
• Run and direct professional sales organization: accountability over sales conversion rate, revenue, profitability, and customer service.
• Organizational Development: work in partnership with Executive Team to develop a winning organization through career pathing and training/development.
• Recruit, retain, and develop talent to successfully drive high levels of performance to meet revenue and profitability targets following the company’s KPI’s and performance-driven model.
• Drive the organization to consistently deliver on our brand promise of 'same day' service and an excellent customer service experience at every touch point in the service delivery cycle.
• Participate in the full development of a Training and Onboarding program to include technical, soft skills, Safety/OSHA, ride-a-longs, and coaching both at the Managerial, Professional, and Technician levels.

Qualifications:

• Outstanding leadership and communication skills at all levels of the organization.
• Demonstrate high levels of collaboration cross-functionally.
• Excellent business acumen; Ability to develop, communicate and carry out a Business Plan.
• Strong analytical skills: review, interpret, draw conclusions, and formulate actions based on KPI’s and other data.

Experience/ Education:

• Bachelor’s Degree in Business Administration is highly preferred.
• 5+ years experience in the Service Industry in a managerial role with a proven history of; P&L Accountability, Sales, Training/Development, Sales/Operations; Customer Service.
• Sales experience is strongly desirable.
• OSHA/SAFETY Experience.
• Experience in similar consumer-service industry: Plumbing, HVAC, Home Improvement, and Construction would be helpful.

Compensation:

• Based on experience.

Benefits:

• Competitive Dental, Vision, and Healthcare Plans.
• 401(k) matching.
• Short-Term and Long-Term Disability.
• Life Insurance.
• PTO.
• Paid Holidays.
• Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology
• Industries: Consumer Services