Plumbers Service Repair Technicians

Barker and Sons Plumbing; Orange (CA); On-site; USD 95,000 - 200,000; Full time

Job summary

An established industry player in plumbing services is seeking skilled Service & Repair Technicians to join their dedicated team. This role offers the chance to work independently while receiving robust support from a company that values growth and excellence. Technicians will engage with customers, diagnose and repair plumbing systems, and utilize advanced technology to enhance service delivery. With a commitment to quality and customer satisfaction, this position promises a fulfilling career where your skills will shine and your contributions will be recognized. If you are passionate about plumbing and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in residential plumbing and handling service calls.
• Strong communication and customer service skills are essential.

Responsibilities

• Diagnose and repair residential plumbing systems effectively.
• Provide 5-star customer experiences and maintain professionalism.

Skills

Residential Plumbing Experience

Strong Communication Skills

Problem Solving

Customer Service

Self-Motivation

Education

High School Diploma

Plumbing Certification

Tools

iPad

Service Titan

Job description

You’re at the top of your game. You know your trade and have mastered it over time, but you need to keep challenging yourself, keep learning, and keep growing. You thrive on having a full schedule, handling the tough calls, and finding new and better ways to support customers. You love your work in the field but don’t want to have to think about how to keep the calls coming in. You love your independence but value the support of a team and company that has your back, keeps you busy, and helps you grow. If this sounds like you and you pride yourself in holding a higher standard, bringing smiles to other people’s faces, and taking ownership of your decisions and their outcomes, there’s a good chance you could be a fit as a Barker & Sons Plumbing Service & Repair Technician.

About the Role: Barker & Sons Plumbing Service & Repair Technicians are independent operators with the backing of a vibrant and growing company that invests in its people and in driving new business. We keep our techs as busy as they want to be, well-trained, and supported with the top technology, tools, trucks, and continuous development opportunities honed by the elite Nexstar Service Professionals best practices and the Orange County PHCC Trade School. Our techs are among the top tier of Plumbing Services Professionals and they actively take control of their future and financial success by embracing the opportunity to master their craft.

Responsibilities:

1. Diagnose & repair residential plumbing systems.
2. Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
3. Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
4. Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties.
5. Troubleshoot & effectively resolve issues promptly.
6. Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
7. Utilize technology (iPad) and established workflows to ensure consistent support.
8. Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody, would gladly welcome you into their home and be grateful you’re the one there to solve their problem(s).
9. Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
10. Account for the parts you use; return what you don’t, and reconcile your inventory with the Warehouse.

Qualifications:

Required:

1. Experience handling and resolving service calls specific to residential plumbing.
2. Willing and able to commit to following the Barker & Sons proven process for service & sales.
3. Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
4. Comfortable working both independently and as part of a team.
5. Able to maintain professional appearance standards & approachable demeanor.
6. Able to use and/or learn new technologies (ex: iPads) and software systems to facilitate operations.
7. Self-motivated, responsible, and humbly confident.
8. Hold a valid (CA) driver’s license with a clean driving record.
9. Able to back a background check for Home Services.

Preferred:

1. 3 years of residential plumbing experience.
2. Experience interacting directly with and selling home services to customers.
3. Experience following an established service & sales-proven process.
4. Experience using iPads, tablets, or similar technologies as part of a service & sales process.

Desired:

1. Track record of 6-figure annual plumbing sales.
2. Experience working within a NexStar Home Services company.
3. Experience working within a company using Service Titan or similar software.

Compensation:

$95,000 - $200,000 yearly