Plumber Dispatcher & Customer Service Pro

The Arc Wayne; Austell (GA); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

$300 monthly towards medical insurance

Bonuses

Flexible schedule

Daily snacks and drinks

Job summary

Panther Brands in Austell, GA is seeking a full-time Customer Service Rep - Plumber Dispatcher to manage service calls and ensure technicians are dispatched efficiently. This role requires strong communication skills and a commitment to customer service.

The position offers a competitive pay structure starting at $15 per hour during training, along with various benefits including paid time off, medical insurance contributions, and a flexible schedule.

Qualifications

• Must live within 30 minutes of Austell.
• At least 18 years old.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer and assess customer service calls promptly.
• Schedule service appointments and dispatch technicians.
• Maintain contact with customers until technicians arrive.

Skills

Experience with a home service company

Experience with a large volume of incoming/outgoing calls

Proficiency with Microsoft Outlook, Word, and Excel

Excellent typing and phone skills

Good driving record

Education

High school diploma or equivalent

Job description

Panther Brands in Austell, GA is seeking a full-time Customer Service Rep - Plumber Dispatcher to manage service calls and ensure technicians are dispatched efficiently. This role requires strong communication skills and a commitment to customer service.

The position offers a competitive pay structure starting at $15 per hour during training, along with various benefits including paid time off, medical insurance contributions, and a flexible schedule.