PLM 3DX Operations Lead

Capgemini; Cincinnati (OH); Hybrid; USD 82,000 - 193,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical coverage

Life insurance

Job summary

Capgemini Engineering seeks an experienced 3DEXPERIENCE (3DX) PLM Operations Lead to oversee enterprise PLM platform operations in a hybrid role based in Mason, Ohio. You will manage incidents, service requests, and ongoing improvements to ensure platform stability and SLA compliance.

You will coordinate with business users, technical teams, and stakeholders to deliver timely resolutions and clear status updates.

Qualifications

• 7+ years of experience supporting enterprise PLM applications, preferably 3DEXPERIENCE/ENOVIA.
• Strong incident and service request management with SLA focus.
• Proven ability to coordinate cross-functional teams and communicate with executives.

Responsibilities

• Provide day-to-day operational support for 3DEXPERIENCE/ENOVIA applications, ensuring stability and SLA compliance.
• Manage lifecycle of PLM incidents and service requests from intake through resolution.
• Troubleshoot application, platform, integration, and performance issues with cross-functional teams.

Skills

Incident management

SLA management

Troubleshooting

Stakeholder communication

Education

Bachelor’s degree in computer science or engineering

Tools

3DEXPERIENCE

ENOVIA

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.About the role you're consideringCapgemini is seeking an experienced 3DEXPERIENCE (3DX) PLM Operations Lead to support and oversee enterprise PLM platform operations. This role is responsible for ensuring the stability, availability, and performance of 3DEXPERIENCE/ENOVIA applications while managing incident resolution, service requests, stakeholder communications, and continuous service improvements.The ideal candidate will serve as the primary operational lead for PLM support activities, collaborating with business users, technical teams, and platform stakeholders to maintain high service levels and drive operational excellence.LocationHybrid: Mason, OhioYour roleProvide day-to-day operational support for 3DEXPERIENCE/ENOVIA applications, ensuring platform stability, availability, and SLA compliance.Manage the full lifecycle of PLM incidents and service requests, from intake through resolution and closure.Troubleshoot application, platform, integration, environment, and performance-related issues, coordinating with cross-functional teams to ensure timely resolution.Serve as the primary point of contact for end users, responding to support tickets and collaboration channels.Monitor platform health and operational metrics, identify recurring issues, and proactively escalate critical incidents or SLA risks.Deliver clear and timely communications to business users, stakeholders, and technical teams regarding issue status and resolution progress.Support defect triage, root cause analysis (RCA), smoke testing, deployment validation, environment support, and operational readiness activities.Develop and maintain operational documentation, including SOPs, knowledge base articles, runbooks, RCA reports, and stakeholder reporting.Ensure adherence to operational procedures, change management processes, service governance standards, and security/compliance requirements.Identify and implement opportunities for continuous improvement across support processes, monitoring, automation, documentation, and service delivery.Your skills and experienceBachelor’s degree in computer science, engineering, or related discipline.7+ years of experience supporting enterprise applications, preferably within PLM, 3DEXPERIENCE, or ENOVIA environments.Strong understanding of incident management, service request management, SLA management, escalation processes, and operational reporting.Proven troubleshooting expertise across application, platform, user, integration, and performance-related issues.Experience coordinating with cross-functional teams, including business stakeholders, application support, DevOps, infrastructure, cloud operations, security, and database teams.Knowledge of platform monitoring and operational diagnostics, including availability monitoring, performance analysis, application logs, database locks, JVM/memory utilization, CPU performance, and disk-space management.Excellent communication, stakeholder management, and customer support skills with the ability to effectively manage expectations and provide executive-ready updates.The base compensation range for this role in the posted location is: $82,082 - $193,440Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.