PLC and Controls Engineer

Infinite Resource Solutions, LLC; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company in Atlanta is seeking a Service Specialist responsible for supporting and maintaining control systems in a 24/7 environment. This role involves performing inspections, troubleshooting systems, and collaborating with clients on automation projects. The ideal candidate will have an Associate's Degree in a mechanical or electrical program and experience with HVAC systems, system upgrades, and customer communication. Competitive benefits and a supportive team environment are offered.

Qualifications

• Proven track record in a 24/7 service environment.
• Experience with HVAC systems in building automation.
• Understanding of sequence of operations and P&IDs.

Responsibilities

• Perform regular inspections and maintenance of control systems.
• Implement upgrades to enhance performance.
• Manage shift schedules to ensure 24/7 coverage.

Skills

Service and support operations

System troubleshooting

Customer communication

Education

Associate’s Degree in mechanical or electrical program

Tools

BACnet and LON controllers

FactoryTalk Suite

VMware

Job description

Primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations, with a secondary responsibility to support project teams designing and implementing customer building automation projects.

Responsibilities

Service and Support

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies promptly
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Respond to incidents, outages, and service disruptions promptly
• Manage shift schedules and workload distribution to meet service demands and ensure 24/7 coverage
• Act as a point of contact for escalated issues and complex customer inquiries
• Collaborate with technical teams to resolve critical incidents quickly and efficiently
• Develop incident response protocols and ensure they are followed

Instrumentation & Electrical Design

• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for panel fabrication technicians

System Design and Configuration

• Participate in customer design review meetings
• Assemble development system using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC and/or DCS control algorithms
• Draft system documentation from templates
• Assist in customer demonstrations and acceptance testing
• Configure networks to interface with equipment

Onsite System Startup

• Work in a supervised role and/or with a team at a customer site
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Program field modifications as required
• Assist with developing commissioning test plans and documentation updates/redlines
• Assist with developing training documentation/presentation on operations and maintenance of the system

Working Conditions

• Requires on‑call rotation to address critical system issues outside regular working hours
• During on‑call rotation, must be available 24/7; outside on‑call weeks, work Monday‑Thursday regular hours, with remaining weeks Monday‑Friday
• Role requires travel to different facilities for installation, maintenance, or troubleshooting
• May include working in shifts, including nights, weekends, and holidays

Qualifications

• Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment
• Associate’s Degree in an approved mechanical or electrical program, or appropriate experience as determined by interview

Technical Experience (One or More of the Following Technologies)

• Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
• Johnson Controls: Facility Explorer or Metasys controllers
• Siemens: Experience with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
• Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
• Knowledge of Kepware OPC server, ThinManager, VMware is preferred

HVAC Experience Preferred

• Basic understanding of HVAC systems in large building automation systems
• Understanding of sequence of operations and P&IDs for HVAC and plant utilities
• Experience with functional testing, including the ability to create, maintain, and execute test plans
• Experience with specifying instrumentation and control valves for HVAC systems

Location: Atlanta, GA (others may be considered but not guaranteed)

For additional information and to apply, contact the hiring manager directly.