Plaza Director - Middle Ridge & Vermilion Travel Plazas

Applegreen Stores; Amherst (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible schedules

Paid time off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA is seeking a Plaza Director to manage day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to ensure fast, friendly service and adherence to brand standards.

The role requires 5+ years of multi-unit leadership, strong cost control, and excellence in operations, food quality, and customer satisfaction, with on-site scheduling about 50 hours per week, including nights and weekends.

Qualifications

• 5+ years of proven success in multi-unit or big-box leadership.
• Ability to work on-site ~50 hours per week including days, nights, weekends, and holidays.
• Maintain regular attendance and punctuality, with or without accommodation.
• Able to stand, walk, and lift at least 20 pounds.

Responsibilities

• Lead day-to-day activities of associates and plaza leadership to achieve sales, speed of service, customer satisfaction, brand standards, and food quality & safety.
• Monitor financial and performance objectives and implement changes to maximize profitability.
• Ensure each food/beverage concept adheres to brand standards.
• Foster a culture of learning, accountability, and staff development.
• Recruit, develop, and retain strong teams across the plaza.
• Hire, coach, train, promote, and manage plaza leadership and their teams.
• Ensure compliance with policies and local, state, and federal laws.
• Handle customer inquiries and complaints professionally.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.

Skills

Microsoft Office

Payroll software

Time keeping software

Inventory management software

Point-of-sales systems

Communication skills

Change management

Cost control

Customer satisfaction

Team leadership

ServSafe Certification

Job description

At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Plaza Director, you will be responsible for managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. This position is charged with sustainably achieving or exceeding targeted financial and performance metrics by successfully leading a dedicated team to ensure our customers (travelers) receive fast and friendly service.

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development , including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Passionate about helping people learn and grow their careers.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• 5+ years of proven success in multi-unit or big-box leadership
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).