Plaza Director - Erie Islands

Applegreen Group; Clyde (OH); Presencial; USD 90.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Descripción de la vacante

Applegreen Group in Clyde, OH is seeking a Plaza Director to manage day-to-day operations and long-term profitability of a multi-million-dollar travel plaza along a major highway. You will lead a dedicated team to deliver fast, friendly service and sustainable performance.

You will drive sales, speed of service, customer satisfaction, and brand standards; monitor progress toward financial targets and implement strategic changes to maximize profitability.

Formación

• Use of computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Demonstrated passion for helping people learn and grow their careers.
• Ability to operate in ambiguity, drive clarity, and manage change in a fast-paced environment.
• Excellent communication and collaboration skills.
• Proven background in cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Responsabilidades

• Lead day-to-day activities of associates and plaza leadership to achieve objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety.
• Monitor progress toward financial and performance targets and implement strategic changes to maximize performance and profitability.
• Ensure each food and beverage concept within the plaza adheres to brand standards.
• Maintain an engaging work culture with continuous learning and accountability.
• Recruit, develop, and retain strong teams to maintain staffing levels.
• Hire, coach, train, promote, discipline, or transfer plaza leadership as needed.
• Supervise and manage the plaza leadership team to meet goals and mentor reports.
• Ensure compliance with company policies and local, state, and federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.
• Foster cooperative relationships with business partners, vendors, and communities.

Conocimientos

Strong Leadership

Financial Acumen

Brand Standards Compliance

Communication & Collaboration

Staff Development

Food Safety Knowledge

ServSafe Certification Preferred

Herramientas

POS Systems

Microsoft Office

Payroll & Time Keeping Software

Inventory Management Software

Descripción del empleo

Applegreen is a people business delighting guests in transit with passionate hospitality and brands they love.

Applegreen - enjoy your journey and grow with us.

At Applegreen, we Refresh Travelers on their Journey ... ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You'll Do

As the Plaza Director, you will be responsible for managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. This position is charged with sustainably achieving or exceeding targeted financial and performance metrics by successfully leading a dedicated team to ensure our customers (travelers) receive fast and friendly service.

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development , including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Passionate about helping people learn and grow their careers.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• 5+ years of proven success in multi-unit or big-box leadership
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).