Players Club Representative

Churchill Downs Incorporated; Town of Waterloo (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

The Player Card Retail Cashier at del Lago Resort & Casino in the Finger Lakes region is a guest-facing data entry and retail service role. You will manage Players Card database information, assist guests at the gift shop, and support loyalty programs while maintaining accuracy and a friendly attitude.

The position requires a high school diploma or GED, excellent communication, and the ability to work in a fast-paced environment, including nights, weekends and holidays.

Qualifications

• High school diploma or GED required.
• One year of customer service experience and/or training or equivalent combination of education and experience.
• Ability to work long hours, including nights, weekends, and holidays.

Responsibilities

• Serve as guest contact and data entry clerk for Players Card database information.
• Provide retail services in the gift shop.
• Identify and gather information on valuable guests through observation, analysis, personal contact, and service.
• Maintain accuracy and efficiency in data entry tasks related to Players Club memberships.

Skills

Effective communication

Customer service

Teamwork in fast-paced environments

Education

High school diploma or GED

Job description

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With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

JOB SUMMARY

The Player Card Retail Cashier is responsible to Serve as guest contact and key data entry clerk for Players Card database information. Provide retail services in the gift shop.

Pay Range: $26.19-$29.10/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Ensures increase value of the brand of del Lago – excellence, excitement, homegrown hospitality within all programs and executions
• Required to identify and gather information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs
• Provides services to respond to guest requirements
• Responsible for accurately and efficiently perform data entry tasks associated with Players Club memberships
• Responsible for recording and reporting database information to management, may assist in updating database files
• Required to possess and maintain thorough knowledge of all special events, promotions, advertising campaigns and community events
• Required to display superior people skills and project mature presence and confidence.
• Conduct informal surveys and queries
• Required to become an expert of the player tracking system software
• Required to follow all standard operating procedures and cash handling procedures
• Maintains inventory and orderly and neat presentation of retail merchandise
• Performs duties related to stocking of inventory

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays

Required to work for extended time seated as well as on your feet

EDUCATION AND EXPERIENCE

The Player Card Retail Cashier is required to have a high school diploma or GED required. One year of Customer Service experience and/or training or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.