Player Services Specialist

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Hollywood Casino at Charles Town Races in West Virginia is seeking a customer-focused cashier to join our fast-paced casino team. You will handle cash and chip transactions, assist players, and ensure accurate rewards and payouts while upholding strict security and regulatory standards.

Requirements include a high school diploma or equivalent, 6 months cashier experience, strong communication and math skills, and the ability to obtain WV Lottery licensing.

Qualifications

• High school diploma or equivalent is required.
• Minimum six months experience as cashier or money handling preferred.
• Must possess excellent written and oral communication.
• Must be 21 years of age and able to obtain WV Lottery licensing.

Responsibilities

• Distributes and collects chips, and pays out jackpots with security oversight.
• Issues Players Choice cards and assists redemption transactions.
• Performs cash counts, cash transfers, and prepares cash banks.
• Maintains confidentiality and adheres to company policies.
• Works flexible shifts, including evenings, nights and holidays.

Skills

Customer service

Communication skills

Mathematical skills

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Job description

Hollywood Casino at Charles Town Races in West Virginia is seeking a customer-focused cashier to join our fast-paced casino team. You will handle cash and chip transactions, assist players, and ensure accurate rewards and payouts while upholding strict security and regulatory standards.

Requirements include a high school diploma or equivalent, 6 months cashier experience, strong communication and math skills, and the ability to obtain WV Lottery licensing.