Player Services Representative

Gate City Casino; Nashua (NH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Job summary

Gate City Casino in Nashua, New Hampshire, is hiring for a Player Services Representative to handle check-ins/outs and rewards transactions. The role offers $19.00–$21.00 per hour and is available as full-time or part-time employment.

The position requires at least 1 year in front desk or customer service, and you must be able to obtain and maintain a state gaming license. Strong communication skills are essential for guest interactions and promotions.

Qualifications

• Minimum of 1 year of experience in front desk or customer service.
• Must be able to obtain and maintain a state gaming license.
• Strong written and verbal communication skills.

Responsibilities

• Check guests in and out.
• Assist with all player rewards transactions.
• Explain games, contests, drawings, and promotional giveaways to guests.
• Read group resumes and oversee daily activities of groups.
• Complete shift closing, drop cash, check payments, and secure bank at all times.
• Offer bell assistance to arriving and departing guests.

Skills

Front desk experience

Customer service

Strong communication

Job description

The opportunity

Delaware North Gaming is searching for a full-time and part-time Player Services Representative to join our team at Gate City Casino in Nashua, New Hampshire. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.

Pay

$19.00 – $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay.
• Training and development opportunities.
• Employee discounts.
• Flexible work schedules.

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Update player rewards information, perform credit and cash transactions, and issue player cards.
• Explain games, contests, drawings, and promotional giveaways to guests.
• Read group resumes and oversee daily activities of groups.
• Complete shift closing, drop cash, check payments, and secure bank at all times.
• Offer bell assistance to all arriving and departing guests.

More about you

• No high school diploma or GED required.
• Minimum of 1 year of experience in front desk or customer service.
• Must be able to obtain and maintain a state gaming license.
• Strong written and verbal communication skills.

Physical requirements

• Ability to lift up to 50 pounds.
• Ability to stand 100% of the time.

Source: Hospitality Online