Player Services Cashier: Rewards & Payouts Expert

Cherokee Nation Businesses; Catoosa (OK); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid vacation and holidays

Flexible spending accounts

Job summary

Cherokee Nation Entertainment’s Hard Rock Hotel & Casino Tulsa is seeking a Player Services Cashier to provide exceptional guest experiences. The role handles diverse transactions, promotes the rewards program, and supports smooth casino operations in a fast-paced environment.

The position requires flexibility for weekends, holidays, and potential overnights, with a focus on accuracy, customer service, and adherence to gaming and company policies.

Qualifications

• High School Diploma or GED required.
• One year of cash handling or customer service experience preferred.
• Excellent customer service and communication skills.
• Ability to perform basic mathematical computations accurately.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver's license.

Responsibilities

• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
• Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.
• Enroll guests into the rewards program and issue membership cards.
• Conduct entry-level player evaluations and make outbound calls as needed.
• Verify and distribute payments for jackpots and special payouts.
• Maintain accurate records of all transactions.
• Handle guest requests, disputes, and complaints professionally.
• Safeguard company assets and reconcile daily transactions.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures.

Skills

Cash handling

Customer service

Communication skills

Interpersonal skills

Mathematical computations

Learn gaming promotions

Fast-paced environment

Teamwork

Stand for long periods

Lift up to 50 pounds

Flexible shifts

Licensing readiness

Education

High School Diploma or GED

Job description

Cherokee Nation Entertainment’s Hard Rock Hotel & Casino Tulsa is seeking a Player Services Cashier to provide exceptional guest experiences. The role handles diverse transactions, promotes the rewards program, and supports smooth casino operations in a fast-paced environment.

The position requires flexibility for weekends, holidays, and potential overnights, with a focus on accuracy, customer service, and adherence to gaming and company policies.