Floor Supervisor, Mardi Gras Casino

Delaware North; Cross Lanes (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming in Cross Lanes, WV, is seeking a Floor Supervisor to oversee daily food and beverage operations on the casino floor. You will lead the team, schedule shifts, train staff, and ensure exceptional guest service for every guest.

This full-time role features weekly pay and a comprehensive benefits package. Shifts include evenings, overnights, holidays, weekends, with 8- or 10-hour options, reflecting a dynamic hospitality environment.

Qualifications

• No college degree required.
• Minimum of 1 year supervisory experience in hospitality.
• Proficiency with Microsoft Office (Word/Excel).
• Excellent guest service and communication skills.
• Ability to problem solve in a fast-paced environment.

Responsibilities

• Produce the food and beverage team member schedule across the gaming floor departments.
• Hire, train, and conduct performance reviews to encourage growth of your team members.
• Advise and direct the daily duties for your team.
• Ensure the highest level of customer service for guests on the property.
• Assist team members with malfunctioning gaming equipment and coordinate with the on-site technician.

Skills

No college degree

1+ year supervision

MS Office

Guest service

Problem solving

Tools

MS Office

Job description

The opportunity

Delaware North Gaming is hiring for a full-time Floor Supervisor at Mardi Gras Casino in Cross Lanes, West Virginia. As a Floor Supervisor, you will oversee the daily operations of the food and beverage areas at Mardi Gras Casino. Leading the food and beverage team and maintaining high levels of customer service for guests will be a crucial part of your daily responsibilities.

Pay

$18.50 - $18.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Produce the food and beverage team member schedule across the gaming floor departments
• Hire, train, and conduct performance reviews to encourage the growth and development of your team members
• Advise and direct the daily duties for yourteam
• Ensure the highest level of customer service is provided to guests visiting the property
• Assist your team members with any malfunctioning gaming equipment and partner with the property’s technician when needed

More about you

• No college degree required
• Minimum of 1 year previous supervisory experience in a hospitality setting
• Proficiency with Microsoft Office Products including Word and Excel
• Excellent guest service and communication skills
• Ability to problem solve and operate in a fast-paced environment

Physical requirements

• Ability to remain standing for extended periods of time
• Ability to regularly lift up to 50 lbs

Shift details

• Evenings
• Overnight
• Holidays
• Every weekend
• 8hr shift
• 10hr shift
• Events
• OT as needed

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.