Player Assistant Shift Manager

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 39,499 - 48,276; Full time

Job summary

Hollywood Gaming Mahoning Valley Race Course is seeking a dedicated Shift Supervisor to oversee operations in the Sportsbook department. Responsibilities include managing staff, ensuring compliance with gaming laws, and addressing guest needs effectively.

The ideal candidate will possess strong managerial skills, a degree or equivalent experience, and proficiency in Microsoft applications. Starting salary is $43,888, with opportunities for growth and development within a vibrant and engaging work environment.

Qualifications

• Must manage difficult guest situations effectively.
• Ability to communicate clearly in written and verbal English.
• Capable of analyzing budgets and P&L statements.

Responsibilities

• Oversee daily operations in the Sportsbook department.
• Supervise staff and manage shift responsibilities.
• Prepare daily reports and verify cash accountability.

Skills

Management skills

Microsoft applications proficiency

Employee relations

Critical thinking

Education

Associate degree or equivalent experience

Tools

Basic computer skills

Job description

Responsibilities

• Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports and rate casino customer activity.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Monitors operation supply inventory on assigned shift. Notifies manager of issues.
• Prepares/reviews currency transactions reports in absence of Manager on assigned shift.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cage assets.
• Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizes checks.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Qualifications

• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Must be proficient in Microsoft applications.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Must possess excellent employee relations skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to respond calmly and make rational decisions when required.
• Other duties, as needed.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing including interviewing and hiring and scheduling, planning, assigning, and directing work to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance disciplining, coaching, counseling.

Education and/or Experience

Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by PENN Entertainment, Inc.’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Equal Opportunity Employer

Starting Salary

$43,888