PLAYBOOK GENERAL MANAGER

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, California, seeks a Playbook General Manager to lead the sports bar and restaurant, delivering exceptional guest experiences while driving profitability and preserving brand standards. You will oversee front-of-house operations, staff development, financial performance, and guest relations, ensuring every detail reflects the bar's commitment to quality.

You will coordinate sports programming for UFC, NFL, NBA, NHL, NCAA, and marquee events, oversee

Qualifications

• Leadership experience in hospitality or restaurant operations.
• Strong guest service orientation and professional demeanor.
• Ability to manage budgets, forecasts, and revenue growth.
• Knowledge of health, safety, and sanitation regulations.

Responsibilities

• Redefine hospitality while upholding company values.
• Lead all restaurant operations to ensure service excellence.
• Recruit, train, and develop staff while maintaining union compliance.
• Monitor financial performance including budgeting and cost control.
• Collaborate with F&B leadership on menu execution and seasonal offerings.
• Oversee scheduling, station assignments, and operational flow.
• Develop and maintain a calendar of sporting events and broadcasts.

Job description

Position Summary

The Playbook General Manager is the strategic and operational leader of the sports bar and restaurant, responsible for delivering exceptional guest experience while driving profitability and maintaining brand standards. This role oversees all aspects of daily front‑of‑house operations, staff management, financial performance, and guest relations. The General Manager sets the tone for service excellence, cultivates a culture of hospitality and professionalism, and ensures that every detail reflects the bar's commitment to quality. This position requires a dynamic leader with a deep understanding of guest service, strong business acumen, and the ability to inspire and manage a high‑performing team. In addition to core operational responsibilities, the General Manager plays a critical role in sports programming and event planning. They are responsible for curating a comprehensive calendar of sporting events including UFC, NFL, Boxing, NBA, NHL, NCAA, Soccer, and marquee events like the Kentucky Derby and ensuring all are properly broadcasted throughout the venue. The GM also develops and executes themed promotions, viewing parties, and marketing initiatives that drive visitation and enhance the bar's reputation as a premier destination for sports fans.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract.
• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Recruit, train, and develop staff to uphold service standards and foster a positive work environment.
• Monitor financial performance, including budgeting, forecasting, cost control, and revenue growth.
• Maintain compliance with health, safety, and sanitation regulations.
• Collaborate with F&B leadership to ensure menu execution aligns with brand vision and seasonal offerings.
• Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while maintaining full compliance with Union agreements and labor regulations.
• Develop and maintain a comprehensive calendar of sporting events, including but not limited to: NFL, NBA, NHL, MLB, UFC, Boxing, NCAA, Soccer, Golf, Tennis, and Horse Racing (e.g., Kentucky Derby).
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.