Play Store Manager

Rexing Companies; Owensboro (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Little Explorers Play Cafe in Owensboro, KY is hiring a Play Store Manager to oversee daily operations, lead the team, and ensure a positive guest experience. The role combines hands-on service with administrative duties to keep the cafe running smoothly.

You will handle scheduling, events, promotions, inventory, and vendor coordination while maintaining a welcoming environment for families and children.

Qualifications

• Experience in teaching, child care, retail, hospitality, or food service; leadership in these roles preferred.
• Strong leadership to supervise, motivate, and support a team.
• Excellent verbal and written communication and professional customer service.
• Strong organizational and time-management skills with ability to manage multiple responsibilities.
• Ability to work independently, delegate, take initiative, and make sound decisions in a fast-paced environment.
• Comfortable using technology and learning business platforms, including Square POS, Square Teams, website management tools, and social media platforms.
• Creative mindset for developing promotions, events, and ideas to drive business.
• Comfortable interacting with young children and families in a positive, professional manner.
• Knowledge of food safety, sanitation, and allergy awareness practices preferred.
• Must be dependable, flexible, and willing to step in wherever needed to support daily operations.

Responsibilities

• Maintain and update the company website content and social media accounts, including responding to messages, comments, reviews, and customer concerns promptly.
• Check and respond to customer inquiries via email, contact forms, and voicemail.
• Maintain the Google Business Profile, including regular business hours, holiday closures, and updates.
• Manage the Square website and related business functions.
• Coordinate ordering and purchasing of cafe supplies and inventory.
• Maintain relationships and communication with outside vendors.
• Maintain current food safety certifications and coordinate required health inspections.
• Create, maintain, and communicate weekly employee schedules, addressing staffing shortages and labor gaps.
• Lead by example by working alongside team members and supporting daily operations.
• Plan and oversee marketing and advertising efforts to raise awareness and drive business with promotional flyers and events.
• Create, plan, organize, advertise, and execute special events and birthday parties.
• Maintain the birthday party and events calendar through Square and reflect updates on the website and social media.
• Coordinate party reservations, collect deposits, and ensure all party agreements are signed and prepared.
• Communicate with party hosts before scheduled events, answering questions and following up prior to each party.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Staff scheduling

Event planning

Sales/marketing

Problem solving

Tools

Square POS

Square Teams

Website management tools

Social media platforms

Job description

Little Explorers Play Cafe is a family-operated play cafe designed for young children and their families. We offer open play, birthday parties, special events, and a welcoming environment where children can explore and play while parents relax and connect.

We are looking for a dependable, organized, and outgoing Play Store Manager to oversee daily operations, lead our team, manage customer experiences, and help grow the business. This position is ideal for someone who enjoys working with children and families, has strong organizational and communication skills, and is comfortable balancing hands‑on customer service with administrative and management responsibilities.

Position Overview:

The Play Store Manager is responsible for overseeing the daily operations of Little Explorers Play Cafe, including employee scheduling, customer service, marketing, special events, birthday parties, inventory, and facility operations. This is a hands‑on management position. The Play Store Manager is expected to lead by example and work alongside team members at the front counter, preparing beverages, assisting guests, maintaining the facility, and ensuring customers have a positive experience. In addition to team member responsibilities, the Play Cafe Manager will:

Duties and Responsibilities:

• Maintain and update the company website content and social media accounts, including responding to messages, comments, reviews, and customer concerns in a timely and professional manner.
• Check and respond to customer inquiries via email, contact forms, and voicemail.
• Maintain the Google Business Profile, including regular business hours, holiday closures, and important updates.
• Manage the Square website and associated business functions.
• Coordinate ordering and purchasing of cafe supplies and inventory.
• Manage relationships and communication with outside vendors.
• Maintain current food safety certifications and coordinate required health inspections.
• Create, maintain, and communicate weekly employee schedules, and address staffing shortages and labor gaps.
• Lead by example by working alongside team members and supporting daily operations.
• Plan and oversee marketing and advertising efforts to increase awareness and drive business by creating promotional flyers and marketing materials, and special offers and events.
• Create, plan, organize, advertise, and execute special events and birthday parties.
• Maintain the birthday party and special events calendar through Square, and update the Company’s website and social media to reflect this.
• Coordinate party reservations, collect required deposits, and ensure all party agreements are completed and signed. Additionally, ensure parties and events are properly prepared before and cleaned afterward.
• Communicate with party hosts before their scheduled events, providing information, answering questions, and following up at least twice prior to each party.
• Other duties as assigned.

Qualifications:

• Previous experience in teaching, child care, retail, hospitality, or food service is required; leadership in these previous roles is preferred.
• Strong leadership skills with the ability to supervise, motivate, and support a team.
• Excellent verbal and written communication skills, including professional customer service and conflict resolution.
• Strong organizational and time-management skills with the ability to manage multiple responsibilities and meet deadlines.
• Ability to work independently, delegate, take initiative, and make sound decisions in a fast‑paced environment.
• Comfortable using technology and learning business platforms, including Square POS, Square Teams, website management tools, and social media platforms is required.
• Creative mindset with the ability to develop engaging promotions, events, and ideas to drive business.
• Comfortable working with young children and interacting with parents and families in a positive, professional manner.
• Knowledge of food safety, sanitation, and allergy awareness practices preferred.
• Must be dependable, flexible, and willing to step in wherever needed to support daily operations.
• Ability to stand for extended periods, walk throughout the facility, and perform routine cleaning and operational tasks.
• Must be able to work a flexible schedule, including weekdays, weekends, and occasional evenings or special events as business needs require.