Play Facilitator

Rehmann; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Rehmann in Grand Rapids, MI is seeking part-time Museum Facilitators to open and close the museum, assist visitors, and manage the front desk and gift shop. You will foster playful learning in exhibits, greet school groups, and help maintain a safe, welcoming environment.

Shifts include days, evenings, and weekends, with hourly pay starting at $15/hour. Facilitators work up to 28 hours per week, supporting guest experiences and program events while collaborating with the Guest Experience Manager

Qualifications

• Experience in museums or customer service is a plus.
• Ability to work days, nights and weekends.
• Comfort handling money and memberships.

Responsibilities

• Open and close the museum as scheduled.
• Facilitate guest experiences in exhibits and playground areas.
• Greet school groups and coordinate with the Front Desk.
• Operate front desk and gift shop transactions and admissions.
• Maintain a clean, safe environment and enforce museum policies.
• Assist with emergencies and basic exhibit maintenance.
• Communicate with the Guest Experience Manager and fellow facilitators.

Skills

Guest interaction

Money handling

Team communication

Flexibility

Job description

Duties include, but are not limited to:

Opening and Closing of the Museum

• Carry out daily procedures as determined by the Guest Experience Manager

Facilitation of Exhibits

• Facilitate play with guests in the exhibit environment
• Reset/tidy up exhibits to ensure a high quality experience for guests and maintain physical accessibility of allspaces
• Cultivate open-ended, child-directed experiences

Facilitation of Field Trips

• Greet school groups, teachers and chaperones in a friendly and courteous way as they enter the museum.
• Direct the group’s lead teacher to communicate necessary information to Front Desk.

Front Desk Procedures

• Collect admissions and responsibly handle all money exchanges
• Work gift shop register, collecting admissions accurately and efficiently in a timely manner as to ensure a shortline
• Answer the telephone and route calls in a friendly, personable, and helpful manner ? Sell memberships andpromote daily and future programs and events
• Provide clear information and answers regarding visitor questions

Maintaining a Safe and Clean Environment

• Follow all COVID cleaning protocols
• Pick up manipulatives, organize exhibits
• Regularly clean restrooms, kitchen, and overall facility
• Enforce museum policies and rules
• Assist with emergencies, as needed
• Assist with clean-up on non-hazardous materials and some bodily fluids
• Assist with minor repairs and maintenance of exhibits
• Report broken exhibits, manipulatives and building problems to Facilities Manager ? Assist with exterior maintenance, e.g. windows, snow removal, etc.

Communication with the Team

• Check work email each schedule shift
• Communicate with Guest Experience Manager about breaks and needing to step off the floor
• Communicate with other Facilitators about tasks, stepping off the floor and breaks

Physical/Mental Demands

• Communicate effectively with co-workers, museum visitors, volunteers, and the general public.
• Possess the verbal and numerical aptitude to complete tasks and projects in a timely manner.
• Maintain a positive attitude in times of large crowds and group visits.
• Must be alert, able to concentrate, and possess good judgement and analytical skills.
• Physically demanding in order to keep the museum clean and to play with kids in different exhibit spaces.
• Mobility to move freely, bending, kneeling required on a daily basis while facilitating the Museum.
• Lifting required on a regular basis, usually in conjunction with exhibits, deliveries and special events.

Facilitators are part-time staff and may be scheduled up to 28 hrs/wk. Facilitators work a flexible schedule that will include days, nights and weekends. Starting wages are $15/hr. They must believe in and be able to demonstrate learning through play