Platform Support & Solutions Specialist

The Global Orphan Project; Kansas City (MO); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer paid life insurance

Retirement savings

Generous PTO

Job summary

The Global Orphan Project, through CarePortal LLC, is seeking a Platform Support Specialist in Kansas City, MO. This role provides first-line technical and platform support to internal teams and external partners, helping churches and partners use CarePortal effectively.

You will troubleshoot issues, document feedback, and share insights with the broader team while contributing to platform reliability and adoption across the field and partner networks.

Qualifications

• Prefer 1+ years of experience in customer service or technical support.
• Excellent written and verbal communication skills.
• Ability to multitask and respond to inquiries across multiple channels.

Responsibilities

• Respond to support inquiries via Zendesk, email, or phone.
• Test new platform features and document feedback for the team.
• Submit issues to the development team using the internal ticketing system.

Skills

Customer service

Technical support

Zendesk experience

Clear communicator

Problem solving

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

The Global Orphan Project, through CarePortal LLC, is seeking a Platform Support Specialist in Kansas City, MO. This role provides first-line technical and platform support to internal teams and external partners, helping churches and partners use CarePortal effectively.

You will troubleshoot issues, document feedback, and share insights with the broader team while contributing to platform reliability and adoption across the field and partner networks.