Platform Support Engineer: Hybrid Cloud & Incident Response

Braintrust; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Lunch & beverages

Flexible time off

Equity

Wifi stipend

Cellphone stipend

Job summary

Braintrust is hiring Platform Support Engineers to own customer-facing support for hybrid/self-hosted Braintrust deployments on AWS, Azure, and GCP. You’ll debug infrastructure, diagnose backend performance, and lead incident response with a focus on concrete fixes and reliable operations.

You will work with Kubernetes, Terraform, and cloud tooling, collaborating with Cloud Infrastructure and Engineering teams to keep customers running smoothly.

Qualifications

• Experience in a customer-facing technical role.
• Strong Kubernetes fundamentals.
• Hands-on Terraform, and depth in at least one major cloud (AWS preferred).
• Comfort in a backend codebase — Python, TypeScript, or Go.
• Fluency with observability tooling.
• Clear, calm, direct communication under pressure.
• Ownership and follow-through until customer is running again.

Responsibilities

• Own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP.
• Debug real infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and permissions, TLS, and cloud-provider quirks.
• Diagnose performance and reliability issues in the backend — ingest throughput, query latency, database and object-store behavior.
• Lead incident response for customer-impacting issues: triage, communicate clearly while it's on fire, and drive to resolution.
• Ship fixes by submitting PRs to backend services, Terraform modules, and deployment tooling.
• Build tooling for easier future incidents — diagnostics, health checks, preflight validation, self-service paths.
• Write and maintain runbooks and deployment docs to turn hard-won answers into permanent ones.
• Feed patterns back to Engineering and Product to reduce recurring failures.
• Participate in an on-call rotation for critical customer issues.

Skills

Kubernetes

Python

TypeScript

Go

Observability tooling

Customer-facing

Ownership

Communication

Tools

Terraform

AWS

Docker

Job description

Braintrust is hiring Platform Support Engineers to own customer-facing support for hybrid/self-hosted Braintrust deployments on AWS, Azure, and GCP. You’ll debug infrastructure, diagnose backend performance, and lead incident response with a focus on concrete fixes and reliable operations.

You will work with Kubernetes, Terraform, and cloud tooling, collaborating with Cloud Infrastructure and Engineering teams to keep customers running smoothly.