Platform Support Engineer - Multi-Cloud Infra & Reliability

Braintrust; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision

Daily lunch, snacks

Flexible time off

Competitive salary and equity

Wifi & cellphone stipend

Job summary

Braintrust is hiring Platform Support Engineers to own customer-facing support for hybrid/self-hosted deployments on AWS, Azure, and GCP. You will diagnose infrastructure and backend performance, lead incident response, and ship fixes through code and tooling.

The team collaborates with Cloud Infrastructure and Engineering to resolve issues for major customers, including on-call rotations. The role seeks hands-on Kubernetes, Terraform, and cloud experience, with strong backend language skills

Qualifications

• Experience in a customer-facing technical role or backend/infra engineering with customer work.
• Strong Kubernetes fundamentals: deploy, debug, scale workloads.
• Hands-on Terraform, and depth in at least one major cloud (AWS preferred).
• Comfort in a backend codebase — Python, TypeScript, or Go — to reproduce bugs, trace them, and fix.
• Fluency with observability tooling and data-driven analysis.
• Clear, calm communication under pressure with technical customers.
• Ownership: take a problem personally and follow it through to resolution.

Responsibilities

• Own customer-facing support for hybrid/self-hosted Braintrust deployments across AWS, Azure, and GCP.
• Debug infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and permissions, TLS, and cloud-provider quirks.
• Diagnose performance and reliability issues in the backend — ingest throughput, query latency, database and object-store behavior.
• Lead incident response for customer-impacting issues: triage, communicate clearly while it's still on fire, and drive it to resolution.
• Ship fixes. Submit PRs to our backend services, Terraform modules, and deployment tooling.
• Build the tooling that makes the next one easier — diagnostics, health checks, preflight validation, and self-service paths.
• Write and maintain the runbooks and deployment documentation that turn one hard-won answer into a permanent one.
• Feed patterns back to Engineering and Product, so the recurring failure modes stop recurring.
• Participate in an on-call rotation for critical customer issues.

Skills

Customer-facing

Kubernetes

Python

TypeScript

Go

Observability tooling

Communication under pressure

Ownership

AWS

Tools

Terraform

AWS

Kubernetes

Job description

Braintrust is hiring Platform Support Engineers to own customer-facing support for hybrid/self-hosted deployments on AWS, Azure, and GCP. You will diagnose infrastructure and backend performance, lead incident response, and ship fixes through code and tooling.

The team collaborates with Cloud Infrastructure and Engineering to resolve issues for major customers, including on-call rotations. The role seeks hands-on Kubernetes, Terraform, and cloud experience, with strong backend language skills