Platform Support Engineer

Octaura; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Flexible PTO

Parental Leave

Office snacks

Health insurance 90%

Onsite gym

Job summary

Octaura, a technology company transforming how large markets operate, seeks a Platform Support Engineer based in New York City. You will maintain the CLO and Loans trading system and other internal apps, ensuring high availability across production, demo, and test environments in a high-pressure setting.

The role requires 5+ years in application support and 3+ years in financial software, with strong Linux, Java, Python, SQL, and monitoring/ticketing skills.

Qualifications

• 5+ years in application support
• 3+ years maintaining/ supporting financial or other applications
• Excellent oral and written communication skills

Responsibilities

• Maintain and support the CLO and Loans trading system and other internal applications
• Ensure high levels of availability of production, demonstration and test systems
• Resolve problems in a timely and professional manner in a high-pressure production environment
• Proactively learn Octaura’s business needs and develop solutions
• Flexibility for occasional late night or weekend duties

Skills

Application support

Financial industry experience

Communication skills

Linux command line

Shell scripting

Java

Python

SQL

Nagios/Splunk

Jira/ServiceNow

Education

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Nagios

Splunk

Linux

Shell scripting

Java

Python

SQL

Job description

Come build what the market has been missing.

Octaura is a technology company transforming how some of the world’s largest, least digitized markets operate. In loans and CLOs, trillions of dollars still move through phones, emails, and PDFs because the right infrastructure hasn’t existed — until now.

We’re applying AI, real-time data, and modern software design to asset classes long overlooked by fintech. Our platforms turn fragmented information into intelligence, manual workflows into automation, and legacy conventions into scalable market infrastructure.

You’ll join a high-impact, collaborative team building the systems these markets need to become more transparent, efficient, and connected.

The role in a nutshell

The Platform Support Engineer will join Octaura’s Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are responsible for ensuring the high levels of availability of the production, demonstration and test systems. They will work in a high-pressure mission critical production environment. The candidate will play a key role in the resolution of any problems in the system in a timely and professional manner. To be successful in this role, the Platform Support Engineer is expected to proactively learn and understand Octaura’s business needs, and develop or implement solutions to meet those needs. To that end, the Platform Support Engineer is expected to demonstrate a proven ability to problem-solve and multi-task. Flexibility is a must, as the schedule may include occasional late night or weekend duties. This is an exciting time for Octaura as we are rapidly growing and are looking for energetic, collaborative and driven thinkers to join us! Please note this role is based out of our NYC office and our current structure is 4 days (Mon-Thurs) in the office, 1 day from home.

Desired Experience

• Bachelor’s degree or equivalent with combined experience.
• The ideal candidate must have 5+ years' work experience In application support, preferably in the financial industry, with at least 3+ years spent in maintaining and supporting financial or other applications.
• Demonstrate excellent oral and written communication skills.
• Skills and experience in any or all of the following will give the right candidate an edge:
  • Linux command line
  • Shell scripting
  • Java
  • Python
  • SQL
  • Nagios and/or Splunk
  • Ticketing systems such as Jira or ServiceNow
    

The base pay range for this position in New York is $100,000 - $150,000 annually. Pay may vary depending on job-related knowledge, skills, and experience. Equity and year-end bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered.

Benefits

Octaura Work Perks

At Octaura, our people are our most valuable asset, and we are pleased to offer the following benefits to all full-time employees:

• Competitive compensation and equity
• Flexible Paid Time Off
• Competitive Parental Leave
• Daily breakfast, coffee and snacks in the office
• 90% company-paid healthcare
• Onsite gym & discounted membership

We’re committed to equal opportunity employment

Octaura is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.