Platform Solutions Trainer & Adoption Lead

American Express Global Business Travel; Nashville (TN); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

American Express Global Business Travel (Amex GBT) is seeking a Global Client Trainer for Egencia to enable client success by delivering tailored training and driving rapid adoption of the Egencia platform. This role combines deep product expertise with strong client-facing skills in a fast-paced environment.

You will partner with Sales, Account Management and Implementation to understand client challenges, deliver training, and ensure smooth onboarding and adoption across global teams.

Qualifications

• 2-5 years in corporate travel, B2B SaaS, or related travel industry.
• Ability to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills across all levels, including C-suite.
• Proficient with Salesforce, Microsoft Office, Seismic, and Crayon.
• Knowledge of integration solutions including SFTP and REST/SOAP APIs.

Responsibilities

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption.
• Schedule and conduct consistent public trainings with comprehensive pre- and post-training support and QA coordination.
• Coordinate new client onboarding and training initiatives in partnership with Implementation and Account Management teams.
• Manage demo requests through Salesforce; collaborate with Sales and Account Management to define objectives and technical requirements.
• Serve as technical expert during client presentations, translating complex Egencia features into measurable business value.
• Represent Egencia at industry tradeshows and provide pre-sales technical guidance on API integrations, HR feeds, and system connectivity.
• Develop and maintain extensive working knowledge of the Egencia platform; customize configurations to address customer business and technical needs.
• Proactively learn new product releases and share knowledge on locally specific processes, features, and updates across teams.
• Conduct educational sessions with Global Sales and Account Management teams to build platform knowledge and sales confidence; facilitate training on new product feature configurations.
• Partner with Product, Technology, Implementation, and Account Management teams as SME to identify solutions, gather competitive intelligence, and align training with business objectives.

Skills

Client enablement

Public speaking

Facilitation

Stakeholder management

Technical storytelling

Time management

Remote training

Tools

Salesforce

Seismic

Crayon

Microsoft Office

SFTP

REST/SOAP APIs

Job description

American Express Global Business Travel (Amex GBT) is seeking a Global Client Trainer for Egencia to enable client success by delivering tailored training and driving rapid adoption of the Egencia platform. This role combines deep product expertise with strong client-facing skills in a fast-paced environment.

You will partner with Sales, Account Management and Implementation to understand client challenges, deliver training, and ensure smooth onboarding and adoption across global teams.