Platform Reliability & AI Operations Engineer

Direct Energy Business; Houston (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

NRG Energy seeks a Platform Operations Engineer in Houston to coordinate and improve the operational effectiveness of the Home Services technology platform. You will partner with Engineering, Product, Architecture, QA, and Platform teams to enhance reliability, visibility, and performance through coordination, reporting, and continuous improvement.

You will support production operations, environmental readiness, monitoring, observability, and AI-enabled workflows to ensure engineers have the

Qualifications

• Bachelor's degree in Information Systems, CS, Engineering or related field.
• Five or more years of experience in Platform Engineering, IT Operations, DevOps, or cloud operations.
• Experience supporting mission-critical production apps in an enterprise.
• Experience coordinating production support across multi-team environments.
• Experience developing and reporting operational KPIs and dashboards.
• Experience with monitoring, logging, observability and alerting platforms.
• Experience coordinating environment management and release activities.
• Experience with Azure and/or AWS.
• Experience with ITSM processes (Incident, Problem, Change, Release).
• Strong analytical and communication skills.

Responsibilities

• Coordinate production support activities across Engineering, Product, and Platform teams.
• Drive incident investigations, RCAs, and post-incident actions.
• Coordinate environment planning, readiness, and deployments across teams.
• Develop and maintain operational dashboards, KPIs, and service metrics.
• Implement instrumentation, logging, monitoring, and alerting for platform services.
• Collaborate with Platform Architects, Engineers, QA, and Delivery teams.
• Identify AI/automation opportunities to improve operations and reliability.
• Create runbooks and standard operating procedures for ops teams.

Skills

Platform engineering

DevOps

Cloud operations

Observability

Automation

Incident management

Cross-functional collaboration

Scripting (Python/PowerShell)

Monitoring and alerting

Education

Bachelor's degree in Information Systems, Computer Science, Engineering

Tools

Azure DevOps

GitHub

ServiceNow

Azure Monitor

Application Insights

Datadog

Splunk

Job description

NRG Energy seeks a Platform Operations Engineer in Houston to coordinate and improve the operational effectiveness of the Home Services technology platform. You will partner with Engineering, Product, Architecture, QA, and Platform teams to enhance reliability, visibility, and performance through coordination, reporting, and continuous improvement.

You will support production operations, environmental readiness, monitoring, observability, and AI-enabled workflows to ensure engineers have the