Platform Program Manager: End-to-End AI Delivery Lead

Cnected

Dallas, Northern (TX, KY)

Hybrid

USD 110,000 - 160,000

Full time

11 days ago

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Job summary

Engineering11 is seeking a Program Manager to own a critical platform initiative end-to-end, from ideation and business planning through development, implementation, training, and production. This role connects clients, strategic partners, the development team, and executive leadership, reporting to the CEO.

It requires 5+ years in program management, ability to translate business needs, and experience with go-live/cutover.

Qualifications

5+ years in program or project management, ideally in a client-facing or strategic-partner-facing technology environment.
Comfort operating across the full lifecycle of a technology platform — from early-stage business planning through live production support.
Enough technical fluency to engage credibly with a development team and translate between technical and business/client conversations.
Strong written and verbal communication, with the judgment to know what belongs in a client update versus an executive one.
Experience owning implementation, training, or go-live/cutover processes.
Comfort working in a small, fast-moving organization where this role is being built from scratch.

Responsibilities

Ideation & Business Planning: Partner with leadership to evaluate new opportunities and shape the business plan and interactive prototype that precede every build.
Client & Partner Liaison: Serve as the primary, continuous point of contact for clients and strategic partners throughout active development — translating their priorities into direction for the development team, and translating development progress into updates they can act on.
Iterative Delivery Cadence: Work alongside the development Product Manager to keep delivery iterative — smaller releases shown often, rather than a single reveal at the end of a long build cycle.
Scope & Strategic Fidelity: Ensure ongoing development stays aligned to the approved business plan and to leadership's intent for the platform; surface scope changes and risks early, and report status directly to the CEO on a regular cadence.
Implementation, Cutover & Training: Own go-live readiness, production cutover planning, and end-user/client training —a phase of the lifecycle that currently has no dedicated owner.
End-to-End Accountability: Act as the single accountable owner of the initiative from the first client conversation through steady-state production, ensuring nothing falls through the cracks at the seams between phases.