Platform/Production Support - Payments/Liquidity Management

Synechron; Charlotte (NC); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Paid annual leave

Maternity/paternity leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Udemy for Business

Training opportunities

Commuter benefits

Job summary

Synechron is seeking a Senior Production Support Engineer to maintain and support high-volume, business-critical applications in a fast-paced enterprise environment. The role emphasizes L2/L3 incident management, orchestration of releases, and proactive service reliability.

The ideal candidate has deep SRE knowledge, experience with Docker/OpenShift/Kubernetes, and familiarity with payments and liquidity management workflows within financial services.

Qualifications

• 8+ years of experience in production support for business-critical, high-volume applications.
• Strong understanding of SRE principles, SLIs/SLOs/SLAs, and observability.
• Hands-on experience with Docker, OpenShift, and Kubernetes; knowledge of CI/CD and cloud infra.
• Experience with distributed microservices and API/messaging architectures.

Responsibilities

• Provide L2/L3 production support for high-availability applications.
• Lead incident management and RCA efforts; support deployments and change management.
• Monitor health and performance using observability platforms; maintain runbooks and docs.
• Collaborate with cross-functional teams to resolve production issues and communicate status.

Skills

8+ years experience

SRE principles

Docker/Kubernetes/OpenShift

Observability tools

Payments domain knowledge

Incident management

Tools

Docker

OpenShift (OCP)

Kubernetes

Splunk

Dynatrace

AppDynamics

Prometheus/Grafana

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We are seeking an experienced Senior Production Support Engineer to support and maintain business-critical, high-volume applications within a fast-paced enterprise environment. The ideal candidate will possess strong expertise in production support, Site Reliability Engineering (SRE), distributed systems, container platforms, and incident management. Prior experience supporting payments and liquidity management platforms within the banking or financial services domain is highly preferred.

This role requires excellent communication skills, a proactive approach to service reliability, and the ability to independently troubleshoot complex production issues across application, infrastructure, database, middleware, and network layers.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $100k - $110k/year & benefits (see below).

The Role

Responsibilities:

Provide L2, and L3 production support for business-critical, high-availability applications and services.

Lead incident management activities, service restoration efforts, problem management, and root cause analysis (RCA) for production issues.

Support production deployments, release validation, change management, and post-release monitoring.

Monitor application health, performance, and availability using enterprise observability and monitoring platforms.

Develop and maintain operational runbooks, knowledge articles, support procedures, and troubleshooting documentation.

Analyze application, infrastructure, and database logs to identify failures, performance bottlenecks, and service degradation.

Collaborate with development, architecture, infrastructure, operations, network, database, and vendor teams to resolve production issues.

Participate in major incident calls and provide timely status updates to business stakeholders and senior leadership.

Support capacity planning, performance tuning, reliability improvements, and operational excellence initiatives.

Participate in on-call support and extended-hour production support activities as needed.

Required Skills:

• Proven 8+ years experience supporting business-critical, high-volume applications in production, including L1/L2/L3 incident management, problem management, root-cause analysis, production releases, service restoration.
• Occasional participation for on call support(or extended hours support) may be involved on case to case basis.
• Strong understanding of SRE principles, SLIs/SLOs/SLAs, service reliability, capacity/performance management, monitoring, alerting, and observability. Experience in using tools such as Splunk, Dynatrace, AppDynamics, Prometheus/Grafana, or similar is required.
• Hands-on experience supporting distributed, highly available applications and microservices, with good understanding of APIs, messaging/event-driven architectures, databases, caching, resiliency patterns, and troubleshooting across multiple application/service layers.
• Strong technical experience with Docker/containerization and Red Hat OpenShift (OCP)/Kubernetes, including deployment support, pod/container troubleshooting, configuration, scaling, health checks, logs, and basic understanding of CI/CD pipelines and cloud infrastructure.
• Ability to independently troubleshoot complex production issues across application, infrastructure, database, network, and middleware layers, perform detailed RCA, and communicate effectively with developers, architects, infrastructure teams, business/payment operations, vendors, and senior stakeholders.
• Strong prior functional understanding of payments and/or liquidity management, including payment processing, transaction lifecycle, settlement, reconciliation, exceptions, and related banking workflows is highly preferable.
• Mainframe/cobol systems expereince is not required – but may prove added advantage for the right candidate.

Preferred, but not required:

Experience supporting cloud-based platforms (AWS, Azure, GCP).

Experience working in Banking, Financial Services, or FinTech environments.

Familiarity with ITIL processes and service management frameworks.

Exposure to mainframe/Cobol-based ecosystems is a plus but not mandatory.

Experience with automation and scripting using Shell, Python, or PowerShell is desirable.

We offer:

A highly competitive compensation and benefits package.

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.

10 days of paid annual leave (plus sick leave and national holidays).

Maternity & paternity leave plans.

A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

Retirement savings plans.

A higher education certification policy.

Commuter benefits (varies by region).

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

A flat and approachable organization.

A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.