Platform Product Manager, Enterprise File Services

Federal Reserve Bank of San Francisco; Atlanta (GA); On-site; USD 120,000 - 192,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Job summary

Federal Reserve Bank of San Francisco is seeking a Product Manager for Enterprise File Services to lead a critical platform delivering secure, reliable, and scalable file transfer, management, and integration capabilities for Federal Reserve functions. You will define the product vision, set priorities, and collaborate across business and technology teams to drive measurable value.

The role requires guiding investment decisions, owning the lifecycle from strategy to delivery, and partnering with

Qualifications

• Bachelor's degree in management, Communications, Computer Science, Information Systems, or other related field or equivalent work experience
• Typically requires 5 or more years of project/program/product management experience. Product and/or Project Management certification strongly preferred
• Proven ability to lead cross-functional teams to deliver on tight deadlines
• Highly organized with superior communication and coordination skills
• Ability to coordinate and work with diverse groups of subject matter experts
• Self-starter, with a high personal standard of performance excellence
• Understanding of Product, Project and Program Management best practices and proven track record in working with cross-functional, non-dedicated teams
• Ability to develop communication strategies and Executive artifacts, product strategies and roadmaps and deliver complex material to tailored audiences
• Proven ability to work effectively independently or in a team environment
• Strong analytical, collaboration, leadership, critical thinking, multitasking, and time management skills
• Ability to influence successfully in a highly matrixed or virtual organization
• Demonstrated independent thinking and decision-making abilities
• Ability to quickly and efficiently receive and process information
• Judgment to escalat[e] risk-based decisions appropriately
• Ability to travel (percentage may vary up to 5%)
• Experience with product and project management tools such as JIRA, SharePoint, Confluence, etc.
• Must be a U.S. Citizen or a Green Card holder with the intent to become a U.S. Citizen

Responsibilities

• Define, communicate, and execute the vision, strategy, and roadmap for Enterprise File Services.
• Develop short- and long-term product plans aligned with customer needs, organizational priorities, and measurable business outcomes.
• Serve as the voice of the customer by building trusted relationships across Federal Reserve business lines and technology organizations.
• Gather customer feedback and translate business needs into clear product priorities.
• Own the product lifecycle from strategy and planning through delivery, adoption, performance measurement, modernization, and continuous improvement.
• Partner with Product Owners and agile delivery teams to prioritize work and align execution with strategic objectives.
• Balance customer requests, operational needs, resiliency requirements, technical debt, architectural work, and strategic investments.
• Participate in PI Planning, roadmap planning, prioritization activities, and product governance processes.
• Anticipate emerging technology trends and evaluate opportunities for cloud adoption, automation, AI enablement, self-service capabilities, and platform transformation.
• Establish and manage key performance indicators, operational metrics, adoption measures, and success criteria.
• Monitor product health and communicate product value, risks, performance, and opportunities to executives and stakeholders.
• Ensure product decisions and delivery align with enterprise governance, security, risk, compliance, and operational standards.
• Drive alignment among Architects, Engineers, Security teams, Service Managers, Product Owners, Business Analysts, customers, and executive stakeholders.
• Influence decisions and priorities across a highly matrixed organization without direct authority.
• Foster customer-focused decision-making, innovation, and continuous improvement.

Skills

Cross-functional leadership

Communication skills

Analytical skills

Time management

Stakeholder management

Education

Bachelor's degree in management/CS/IS

Tools

JIRA

SharePoint

Confluence

Job description

Federal Reserve Bank of San Francisco is seeking a Product Manager for Enterprise File Services to lead a critical platform delivering secure, reliable, and scalable file transfer, management, and integration capabilities for Federal Reserve functions. You will define the product vision, set priorities, and collaborate across business and technology teams to drive measurable value.

The role requires guiding investment decisions, owning the lifecycle from strategy to delivery, and partnering with