Platform Product Manager | Cloud Ops & User Experience

CACI International Inc.; Washington (District of Columbia); On-site; USD 96,000 - 210,000; Full time

Job summary

CACI International Inc. is seeking a Product Manager to lead customer-focused platform and production support for cloud-native, microservices-based applications.

You will coordinate across engineers, Tier 3 support, and business teams to improve stability, incident response, and user experience in a highly visible environment. The role emphasizes data-driven decisions, KPI dashboards, and continuous improvement of delivery routines, focusing on platform health, change management, and agile

Qualifications

• 15+ years of relevant experience.
• Background in product management or business analysis with Agile familiarity.
• Strong written and verbal communication skills for leadership and technical teams.

Responsibilities

• Cross-team communication to ensure mission-aligned outcomes.
• Develop and improve platform support processes and Tier 3 workflows.
• Represent user needs and analyze incident trends for proactive improvements.
• Prioritize production support requests and facilitate root cause analysis with engineering.
• Drive operational excellence with KPIs, dashboards, and change management.

Skills

Agile environments

Data analysis

Communication skills

Product management

Education

Bachelor’s degree

Job description

CACI International Inc. is seeking a Product Manager to lead customer-focused platform and production support for cloud-native, microservices-based applications.

You will coordinate across engineers, Tier 3 support, and business teams to improve stability, incident response, and user experience in a highly visible environment. The role emphasizes data-driven decisions, KPI dashboards, and continuous improvement of delivery routines, focusing on platform health, change management, and agile