Platform Operations Leader – 24/7 Reliability & AI Automation

Collibra

United States

On-site

USD 168,000 - 210,000

Full time

14 days+

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Job summary

Collibra is seeking a Senior Manager of Platform Operations to lead the 24x7 incident response, SaaS customer operations, and change management for enterprise customers on the Collibra Platform. You will oversee deployment across thousands of virtual machines and drive AI-powered automation while partnering with engineering, product, and security teams.

You will report to the Senior Director of Reliability Engineering & Operations, shaping development plans and nurturing talent across two

Qualifications

7+ years of experience in engineering, with at least 3+ years in a leadership or management role, overseeing incident response, release, or deployment operations for customer-facing SaaS production environments
Experience managing 24x7 production operations for customer-facing systems, including on-call rotation and escalation models
Experience operating within a FedRAMP or comparable regulated compliance environment, including continuous monitoring and audit cycles
Experience with cloud infrastructure at enterprise scale, including AWS, AWS GovCloud and GCP. Azure experience is a plus.
Experience managing distributed infrastructure fleets, virtual machines, containers, or equivalent, supporting production SaaS environments
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
A bachelor's degree or equivalent related working experience is required
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil

Responsibilities

Own 24x7 incident response, SaaS customer operations, and change management in order to deliver consistent platform reliability for every enterprise customer
Direct deployment and fleet operations across thousands of virtual machines underpinning the Collibra Platform, including weekly release delivery, in order to keep customer environments healthy, current, and secure
Build succession and development plans across the team's two technical domains in order to create space for the team's strengths to surface and grow
Advance AI-powered automation across incident remediation, release delivery, and internal tooling in order to reduce manual toil and continuously modernize how the team operates
Partner across engineering, product, security, finance, and support organizations in order to align priorities, resolve cross-team dependencies, and maintain compliance in a regulated environment