Senior Platform Reliability Lead (SaaS, 24x7)

Collibra; Raleigh (NC); On-site; USD 168,000 - 210,000; Full time

Benefits offered by this job

Bonus potential

Equity

Flex Fund monthly stipend

Pension/401k plans

Job summary

Collibra’s Platform Operations team is responsible for keeping the Collibra Platform running and current for each enterprise customer, around the clock. The Senior Manager leads the 24x7 incident response, change management, and release delivery, partnering with two technical leads to ensure health, currency, and security of thousands of VMs.

We seek a leader who balances hands-on technical depth with people leadership, drives AI-driven automation, and collaborates across engineering, product,

Qualifications

• 7+ years of engineering experience with 3+ years in a leadership role overseeing incident response, release, or deployment operations for customer-facing SaaS production environments.
• Experience managing 24x7 production operations for customer-facing systems, including on-call rotation and escalation models.
• Experience operating within a FedRAMP or comparable regulated compliance environment, including continuous monitoring and audit cycles.
• Experience with cloud infrastructure at enterprise scale, including AWS, AWS GovCloud and GCP. Azure experience is a plus.
• Experience managing distributed infrastructure fleets, virtual machines, containers, or equivalent, supporting production SaaS environments.
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• A bachelor's degree or equivalent related working experience is required.
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

Responsibilities

• Own 24x7 incident response, SaaS customer operations, and change management in order to deliver consistent platform reliability for every enterprise customer
• Direct deployment and fleet operations across thousands of virtual machines underpinning the Collibra Platform, including weekly release delivery, in order to keep customer environments healthy, current, and secure
• Build succession and development plans across the team’s two technical domains in order to create space for the team’s strengths to surface and grow
• Advance AI-powered automation across incident remediation, release delivery, and internal tooling in order to reduce manual toil and continuously modernize how the team operates
• Partner across engineering, product, security, finance, and support organizations in order to align priorities, resolve cross-team dependencies, and maintain compliance in a regulated environment

Skills

Leadership

Incident response

Release management

Cloud infrastructure

AI tooling

FedRAMP experience

Education

Bachelor's degree or equivalent

Tools

Terraform

Ansible

Kubernetes

Datadog

Prometheus/Grafana

Python

Job description

Collibra’s Platform Operations team is responsible for keeping the Collibra Platform running and current for each enterprise customer, around the clock. The Senior Manager leads the 24x7 incident response, change management, and release delivery, partnering with two technical leads to ensure health, currency, and security of thousands of VMs.

We seek a leader who balances hands-on technical depth with people leadership, drives AI-driven automation, and collaborates across engineering, product,