Platform Operations Lead – Core Systems & Reliability

Ent Credit Union; United States; On-site; USD 148,000 - 172,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Job summary

Ent Credit Union is seeking a Manager of Core Platform Operations to lead day-to-day operations, ensure platform reliability, and guide continuous improvements across Wings platform ecosystems. This hands-on manager will balance technical ownership with people leadership in a 24x7 environment.

The role emphasizes operational automation, incident response, audit readiness, and collaboration with platform teams to ensure secure, stable, and scalable platform operations.

Qualifications

• Bachelor's Degree Information Systems, Operations Management, Business Systems preferred.
• 5+ years of experience in platform operations, core system operations, or financial services technology.
• 3+ years of experience leading operational or technical teams in a 24x7 environment.
• 3+ years of experience supporting platform changes, releases, or large-scale transitions preferred.
• 1+ Corelation KeyStone platform experience strongly preferred.

Responsibilities

• Own and execute day-to-day core operational processes across all supported platforms, ensuring reliability, continuity, and consistency.
• Serve as a hands-on leader who balances direct operational ownership with people leadership responsibilities.
• Maintain knowledge of core platform workflows, dependencies, schedules, and failure modes; keep runbooks and docs current.
• Ensure operational readiness for platform releases, upgrades, conversions, mergers, and integrations.
• Collaborate with Platform and Integrations team leaders to manage vendor relationships and performance.
• Build partnerships with Wings teams that use the maintained platforms.
• Own operational SLAs, KPIs, and service performance metrics.
• Ensure audit readiness and regulatory compliance, participate in audits and risk assessments.
• Identify operational risks and implement mitigations.
• Provide 24x7 on-call support and lead incident resolution; conduct post-incident reviews.

Skills

Leadership

Operational Excellence

Incident Management

Documentation & Process Design

Education

Bachelor's degree in Information Systems, Operations Management, or Business Systems

Tools

Corelation KeyStone

Job description

Ent Credit Union is seeking a Manager of Core Platform Operations to lead day-to-day operations, ensure platform reliability, and guide continuous improvements across Wings platform ecosystems. This hands-on manager will balance technical ownership with people leadership in a 24x7 environment.

The role emphasizes operational automation, incident response, audit readiness, and collaboration with platform teams to ensure secure, stable, and scalable platform operations.