Platform Modernization Project Lead

ConnectWise; Clark (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

ConnectWise is seeking a Modernization Project Manager to drive partner modernization initiatives, transitioning from legacy systems to the unified ConnectWise platform. You will coordinate Software Consultants, Technical Services Specialists, and Modernization teams to deliver measurable business outcomes and strong platform adoption.

You will lead structured planning, reporting, and cross-functional collaboration to ensure timely delivery, reduced risk, and successful onboarding of partners to

Responsibilities

• Schedule and facilitate project meetings and warm calls, prepare agendas, document outcomes, maintain communication, and ensure a smooth handoff to the Partner Success Team.
• Handle escalations by researching, analyzing, and documenting findings.
• Identify and help mitigate project risks and issues.
• Work with project teams to define requirements, objectives, and scope.
• Build strong relationships with internal teams such as Consulting, Operations, Sales, and Support.
• Generate status reports for partners and stakeholders, sharing project insights.
• Manage project timelines, plans, and budgets to support overall execution.
• Monitor project progress, milestones, and budgets, and identify deviations from the plan.
• Maintain and organize accurate project documentation and follow up on action items.
• Allocate resources to ensure tasks are properly staffed.
• Provide administrative and cross-functional support with attention to detail.
• Coordinate modernization initiatives to move partner environments from legacy systems to the ConnectWise platform.
• Collaborate with Software Consultants, Technical Services Specialists, and Modernization teams to align timelines and delivery milestones.
• Facilitate project kickoff calls, readiness reviews, and checkpoints to clarify scope, responsibilities, and adoption milestones.
• Maintain consistent reporting and track risks, milestones, and executive summaries.
• Monitor project health and proactively identify risks, dependencies, and blockers.
• Drive accountability to ensure commitments are completed on time and meet project objectives.
• Support partners' readiness for the ConnectWise platform, including structured handoffs and transition planning.
• Track partner adoption milestones, identify readiness gaps, and escalated risks impacting long-term success.
• Standardize delivery processes with modernization leadership to improve repeatability, adoption, and scalability.
• Capture insights and lessons learned for continuous improvement across modernization programs.
• Assist with transitioning completed projects to Partner Success teams for ongoing support and value realization.

Job description

ConnectWise is seeking a Modernization Project Manager to drive partner modernization initiatives, transitioning from legacy systems to the unified ConnectWise platform. You will coordinate Software Consultants, Technical Services Specialists, and Modernization teams to deliver measurable business outcomes and strong platform adoption.

You will lead structured planning, reporting, and cross-functional collaboration to ensure timely delivery, reduced risk, and successful onboarding of partners to